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Client:
Troo Hospitality
Location:
Oxford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d077f6b891b1
Job Views:
3
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
Location Description
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
Job Description
As the Rooms Division Manager, you will oversee the daily operations of the Front Office and guest experience, ensuring the high standards of service, efficiency, and guest satisfaction. Reporting to the General Manager, you will play a crucial role in maintaining smooth operations and optimising revenue opportunities.
Key Responsibilities
1. Lead and manage the Front Office teams while supporting housekeeping and reservations teams on a daily basis
2. Ensure a seamless guest experience from check-in to check-out
3. Maintain high standards of cleanliness and room presentation
4. Oversee budgets, forecasts, and cost control for the Rooms Division
5. Implement and monitor policies to enhance guest satisfaction
6. Work closely with Sales & Marketing to maximize room revenue
7. Train, mentor, and develop team members to achieve excellence
8. Ensure compliance with health & safety and brand standards
9. Deputise in the absence of the GM
What We’re Looking For
1. Strong leadership skills with a hands-on approach
2. Exceptional customer service and communication skills
3. Experience with property management systems
4. Ability to manage budgets and drive profitability
5. A passion for delivering high-quality guest experiences
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