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I'm on the hunt for a passionate and experienced CRM Manager to join an exciting, forward-thinking Digital Team that’s shaping the future of online retail. Reporting to the Head of Analytics, you’ll play a vital role in crafting customer-centric strategies that engage, retain, and excite their audience, making every interaction count.
As CRM Manager, you’ll lead a talented team, plan and deliver standout campaigns across email, push, and SMS, and collaborate with teams from Buying and Merchandising to Brand and Studio. This isn’t just about managing; it’s about innovating—using data to drive personalisation, segmentation, and testing strategies that set the standard in customer experience.
If you’re a strategic thinker with a love for insights and creativity, and you’re ready to push boundaries while working with an incredible roster of world-renowned brands, this role is for you.