Job summary Are you passionate about mental health and technology? Join Devon Partnership NHS Trust and play a pivotal role in shaping the future of healthcare services across Devon, and the Southwest. We are seeking an enthusiastic individual to join our Testing Team. In collaboration with our business analysis experts and wider Digital department, you will ensure best practice is embedded across all activities ensuring digital and technology services are delivered effectively and efficiently to support the Trust. This is an exciting opportunity for someone looking to step into a Testing role. If you have an eye for detail, a background in business analysis, testing or experience in clinical administration, this could be the perfect next step for you. If you're eager to improve processes and collaborate with teams to drive innovation in clinical and non-clinical systems, we want to hear from you. As part of our Digital, Data, and Technology department, you will help ensure the safe development, implementation, and operation of vital applications, including Electronic Health and Care Records, Virtual Consultation platforms, and other business applications. Your work will be fundamental to the delivery of high-quality, safe, and effective care across the Trust. Main duties of the job As a Test Analyst, you will play a key role within the Digital department, supporting the delivery of new and improved systems and services across the Trust. You will ensure that testing activities align with organizational policies and best practices, tailored to the criticality and risks of each solution. Key responsibilities include- Engaging with user representatives for User Assurance Testing, ensuring that business processes are accurately reflected in system functionality. Collaborating with vendors, users, & stakeholders to identify and resolve test issues, influencing vendor roadmaps where needed. Supporting clinical safety officers, business analysts, project managers, and other key figures in addressing complex, novel issues across the organization. Designing & executing software & hardware testing processes, identifying test issues and undocumented features, and maintaining a comprehensive testing knowledge base by product or product family. Your work will contribute to- Assurance & quality reviews, ensuring agreed-upon quality criteria are met. Identification & mitigation of potential clinical hazards for evaluation according to DCB0129/0160. Collaborating with vendors to create roadmap priorities. The Trusts Clinical Systems Change Control Process. This is a hybrid role primarily homeworking, but you will need to be available on-site & visit users across Devon as required. Interviews will be held over the 19th/20th February 2025 at our Langdon site in Dawlish. About us About Devon Partnership Trust We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do Our values We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9369-25-0788-3 Job locations Wonford House Dryden Road Exeter Devon EX2 5AF Job description Job responsibilities Please see the attached Job Description and Person Specification which will provide further information on this role. Job description Job responsibilities Please see the attached Job Description and Person Specification which will provide further information on this role. Person Specification Qualifications Essential Educated to Degree Level or equivalent experience Qualifications at GCSE level or equivalent in Mathematics and English Language Experience of software testing, or equivalent gained in an application support, systems administration or a clinical / corporate administration role Desirable ITIL qualification. BCS Business Analyst training, or equivalent experience Analytical and Judgemental Skills Essential Provide an example of a situation where you analysed and manipulated data from multiple validated sources, utilizing advanced Excel techniques or other tools. How did you ensure the accuracy and reliability of the data, and how did you apply your analysis to drive meaningful insights or decisions? Be specific about the tools, methods, and techniques you employed. Describe a time when you successfully prioritized your workload in a fast-paced environment, ensuring key tasks were completed on time and to a high standard. How did you coordinate and deliver on multiple areas of responsibility, while keeping your line manager informed and aligned with progress? Include how you balanced competing priorities and ensured that critical work was always delivered efficiently. Desirable Provide an example of how you have analysed key performance indicators (KPIs) within a team, identified patterns of variability, and proposed evidence-based improvements. Explain how identified areas of excellent practice, and the actions taken to drive service improvements and enhance your own learning? Be specific about the methods you used and the impact of your contributions on team performance and outcomes. Planning and Organisational Skills Essential Describe how you manage workloads involving multiple competing activities, priorities and deadlines. Use examples to demonstrate how you were able to manage and organise activities in order to meet tight deadlines and deliver results under pressure. Highlight the strategies you used to stay focused and efficient while handling conflicting demands. Describe a situation where you have had the need to manage competing priorities that emerge from supporting multiple solutions, how did you plan and organise your work, include the tools and/or techniques used and how you were able to coordinate people and resources to ensure success. Communication and Working Relationship Skills Essential Demonstrate your ability to deliver clear, engaging, and impactful presentations to small groups in formal settings, such as project team meetings, by sharing specific examples of how you adapted your communication style to meet the needs of diverse audiences, addressed complex questions, and influenced decision-making. Describe a situation where you successfully collaborated with multiple teams and directorates simultaneously, maintaining confidentiality and handling sensitive information. How did you navigate challenging interpersonal dynamics, ensuring that you addressed conflicting perspectives with tact and diplomacy while maintaining professionalism and fostering productive relationships. Desirable Provide an example of how you have facilitated design workshops to uncover business requirements and needs. How did you ensure diverse perspectives were heard, manage conflicting views, and collaboratively agree on success criteria for the solutions? Highlight your approach in maintaining engagement and driving consensus while ensuring the outcomes aligned with strategic objectives. Knowledge Essential Provide an example of a time when you worked within a cross-functional team operating in a matrix management environment, particularly within a P3M (Portfolio, Programme, and Project Management) framework, and have successfully contributed to a workstream within this context? Please describe the challenges you faced, the actions you took, and the outcomes achieved. Demonstrate both your understanding of the development, implementation, and operation of clinical information systems within the NHS, and of NHS structures and operations, including national and local strategies for delivering integrated health and social care services. Provide examples of how you have applied this understanding in real-world scenarios to address challenges in healthcare delivery. Experience Essential Demonstrate your capability in providing technical support or administrative oversight for diverse systems or a focused software environment. Consider how you have designed and managed detailed documentation, through advanced use of Microsoft Office applications or other tools. Person Specification Qualifications Essential Educated to Degree Level or equivalent experience Qualifications at GCSE level or equivalent in Mathematics and English Language Experience of software testing, or equivalent gained in an application support, systems administration or a clinical / corporate administration role Desirable ITIL qualification. BCS Business Analyst training, or equivalent experience Analytical and Judgemental Skills Essential Provide an example of a situation where you analysed and manipulated data from multiple validated sources, utilizing advanced Excel techniques or other tools. How did you ensure the accuracy and reliability of the data, and how did you apply your analysis to drive meaningful insights or decisions? Be specific about the tools, methods, and techniques you employed. Describe a time when you successfully prioritized your workload in a fast-paced environment, ensuring key tasks were completed on time and to a high standard. How did you coordinate and deliver on multiple areas of responsibility, while keeping your line manager informed and aligned with progress? Include how you balanced competing priorities and ensured that critical work was always delivered efficiently. Desirable Provide an example of how you have analysed key performance indicators (KPIs) within a team, identified patterns of variability, and proposed evidence-based improvements. Explain how identified areas of excellent practice, and the actions taken to drive service improvements and enhance your own learning? Be specific about the methods you used and the impact of your contributions on team performance and outcomes. Planning and Organisational Skills Essential Describe how you manage workloads involving multiple competing activities, priorities and deadlines. Use examples to demonstrate how you were able to manage and organise activities in order to meet tight deadlines and deliver results under pressure. Highlight the strategies you used to stay focused and efficient while handling conflicting demands. Describe a situation where you have had the need to manage competing priorities that emerge from supporting multiple solutions, how did you plan and organise your work, include the tools and/or techniques used and how you were able to coordinate people and resources to ensure success. Communication and Working Relationship Skills Essential Demonstrate your ability to deliver clear, engaging, and impactful presentations to small groups in formal settings, such as project team meetings, by sharing specific examples of how you adapted your communication style to meet the needs of diverse audiences, addressed complex questions, and influenced decision-making. Describe a situation where you successfully collaborated with multiple teams and directorates simultaneously, maintaining confidentiality and handling sensitive information. How did you navigate challenging interpersonal dynamics, ensuring that you addressed conflicting perspectives with tact and diplomacy while maintaining professionalism and fostering productive relationships. Desirable Provide an example of how you have facilitated design workshops to uncover business requirements and needs. How did you ensure diverse perspectives were heard, manage conflicting views, and collaboratively agree on success criteria for the solutions? Highlight your approach in maintaining engagement and driving consensus while ensuring the outcomes aligned with strategic objectives. Knowledge Essential Provide an example of a time when you worked within a cross-functional team operating in a matrix management environment, particularly within a P3M (Portfolio, Programme, and Project Management) framework, and have successfully contributed to a workstream within this context? Please describe the challenges you faced, the actions you took, and the outcomes achieved. Demonstrate both your understanding of the development, implementation, and operation of clinical information systems within the NHS, and of NHS structures and operations, including national and local strategies for delivering integrated health and social care services. Provide examples of how you have applied this understanding in real-world scenarios to address challenges in healthcare delivery. Experience Essential Demonstrate your capability in providing technical support or administrative oversight for diverse systems or a focused software environment. Consider how you have designed and managed detailed documentation, through advanced use of Microsoft Office applications or other tools. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Devon Partnership NHS Trust Address Wonford House Dryden Road Exeter Devon EX2 5AF Employer's website https://www.dpt.nhs.uk/ (Opens in a new tab)