About The Role Location: Swansea University Contract Type: Full-Time, Fixed-Term (12 months) Salary: Competitive Reporting to: Service Delivery Manager Division: Facilities Management
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Why GRAHAM?
At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individuals contribution and celebrate the diversity within our workforce, which drives our success and enhances our business performance.
Why Youll Love Working at GRAHAM:
Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
Career Growth: Access ongoing training and development opportunities to support your professional advancement.
Additional Perks: Enjoy free onsite parking and other valuable benefits.
Your Role:
As a Service Operator at GRAHAM, you will play a key role in ensuring smooth communication and efficient job management between our clients and engineers. Your attention to detail and organizational skills will be crucial in maintaining our high standards of performance and client satisfaction.
The Service Operator will be responsible for: Facilitating the interface between clients and engineers, utilising inhouse software to communicate internally and externally with our maintenance team and supply chain
Log calls / jobs on the helpdesk database utilising helpdesk software (IFS). Calls / jobs may be received by telephone, email or in person.
Allocating works orders to directly employed maintenance team and / or supply chain.
Raising purchase orders for engineers/ sub-contractors
First point of contact for client/ sub-contractor queries/ complaints
Tracking job progress against pre-determined KPIs including maximum allowable response and rectification times and implementing escalation procedures.
Ensure internal systems are kept up to date with all relevant information
Report back to clients and contract staff on job progress and completion
Running daily/ weekly reports to ensure data accuracy/ provide information for client/ GAM management team
Operating paper based systems as necessary to compliment the operating software including back-up systems.
Deal with communications in a professional and prompt manner
General administration duties as and when required.
Any other duties required to ensure an effective and efficient service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.
About You
Essential
1. Demonstrate a minimum of 1 years previous experience in an administrative environment 2. Demonstrate the ability to work well in a team and communicate to a high standard 3. Competent IT skills to include Microsoft Outlook and Excel
Desirable
1.Experience in service systems software
2.Previous experience in facilities management industry
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