Customer Service / Collections Specialist Location: Romford Starting Salary: £25,000 (Plus excellent bonuses and benefits package) Monday Friday 8:00am 8:00pm (40 hours a week) Rotational shifts potential Saturdays Our client is a fast-growing specialist in their field they are currently in search for a strong Collections Specialist who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our clients clients and their customers find the right solution to their queries. Daily Duties: This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls. Answer incoming calls from our clients customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients criteria. Answer incoming call to assist our field agents in dealing with our clients customers. Assist our clients customers with their general queries. Make outbound calls to our clients customers to attempt to establish contact. Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information. Liaise directly with our clients to establish the correct resolutions for their customers. Manage calls within the company agreed quality framework Drive own performance to achieve required This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls.