Description Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX / Hybrid £38,223 per annum (pro rata if part time) 37 hours per week, Flexible working options available Permanent Suffolk County Council is different. We're a modern, flexible, and forward-thinking organisation that's constantly evolving to meet the changing needs of our communities. As a Systems Analyst with us, you'll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be? Would you like to work in an exciting and rewarding role within IT, developing and supporting our Customer Relationship Management (CRM) solutions, across Suffolk County Council? Are you passionate about using technology to improve service efficiency? Do you enjoy learning and implementing new, cutting-edge technologies? We are looking for a Systems Analyst to work in the Automation Centre of Excellence team, to develop, support and grow our CRM solutions, as part of business change projects and process improvements. Your role and responsibilities delivery and support of solutions in our CRM, GOSS designing and building effective solutions in our CRM, to a high standard liaising with suppliers, transformation programmes and customers regarding upgrades, requests for change and service enhancements supporting the Product Owner to assess and prioritise product backlogs and associated product roadmaps developing personal expertise in the CRM technologies being used identifying risks and issues to the Product Owner, articulating potential impacts and recommending/ implementing appropriate mitigations. You will need an analytical mindset and a strong ability to problem solve to be effective at communicating information with stakeholders at all levels a positive approach to challenging priorities. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application The team The role is within the Automation Centre of Excellence that is hosted within one of the IT Product teams and serves all directorates of the Council. The team is responsible for the end-to-end provision, management, and continued development of automation processes and technologies covering Robotic Process Automation (RPA), interface and CRM technologies. We can offer you a varied role working on projects all across the organisation and an excellent opportunity to start a career in an exciting area of IT. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk) For more information Please contact Dan Backham (he/him) for a casual conversation. You can reach them by emailing dan.backhamsuffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx). 1. What experience do you have with Customer Relationship Management (CRM) systems or similar technology platforms? 2. Tell us about a complex technical challenge you've solved. What approach did you take to analyse the problem and develop a solution? 3. Describe a situation where you had to communicate technical information to non-technical stakeholders. How did you ensure they understood the key points? 4. Can you provide an example of how you've successfully worked across different teams or departments to deliver a technology solution? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30 pm, 27 November 2024. Interview date: 12 and 13 December 2024. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. LI-Hybrid