We are a busy GP surgery, looking for an additional receptionist to join our busy Skegness team.
This post is a full time post, working 37.5 hours, across 5 days and will involve a combination of early starts or late finishes according to monthly rotas, within practice opening hours.
Benefits: Competitive hourly rate, weekends off, Bank Holidays off, minimum 27 days annual leave per full leave year, uniform provided, DBS provided, generous pension scheme, free eye tests, training and development opportunities.
Our Reception team are an important part of the Practice. Working with our Clinicians and Managers to provide a professional service and invaluable support to meet the needs of our Patients and Practice colleagues.
This role is wide ranging and involves face to face, telephone and online communication with patients, in areas such as:
Helping patients find the right service for their needs.
Helping patients get an appointment appropriate to their situation.
Connecting patients with other services, such as pharmacists, opticians, and physiotherapists.
Helping patients understand their options, increasing patient choice.
Your non-clinical role will involve supporting our clinical staff members. As a first point of contact you will be responsible for:
Asking patients for a brief outline of their problem.
Identifying the patient's need.
Providing information about services.
Directing patients to the best member of the practice healthcare team.
Connecting patients with the most appropriate service for any other support they might need.
This role also requires completion of administrative tasks. Experience and knowledge of IT and telephony would therefore be advantageous and preferably from within a busy environment.
Full training in use of NHS SystmOne software and procedures will be provided.
To request an application form and job description, please email our Human Resources Manager at nick.hutchinson1@nhs.net
Please note that the closing date for completed and returned applications for this post is Friday 7th March 2025. However, if sufficient suitable applications are received before the closing date, the Practice may choose to close this advertisement earlier than the advertised deadline. Only applicants shortlisted for interview will be contacted.
Please note that applications will not be received via the Indeed website.