Job summary The Kennet and Avon Medical Partnership is a large general practice. We are seeking a Quality Assurance Administrator to join our team. This is a non-clinical, part-time role of up to 28 hours over 4 days with some flexibility over working days. This is an administrative role which plays a key part in optimising the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population. You will have responsibility for named medical conditions as well as specific health screening and immunisations which will rotate each year. The successful applicant will be subject to a Disclosure and Barring Check. Interviews for this role will take place on Friday 7 March. Main duties of the job Your main role will be to: Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations. Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing call, recall and monitoring processes to support clinician review of our patients with long-term conditions such as kidney disease and heart disease. Summarise contents of paper medical records and add relevant information to the patient's electronic record. Assist with processing clinical correspondence, eg from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician. For more information, please see the full job description in this listing. About us Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire. The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission: to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect. KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value. New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values. Date posted 18 February 2025 Pay scheme Other Salary £12.55 to £12.75 an hour Contract Permanent Working pattern Part-time Reference number A0997-25-0000 Job locations George Lane Marlborough Wiltshire SN8 4BY Pewsey Surgery High Street Pewsey Wiltshire SN9 5AQ Job description Job responsibilities Duties and Responsibilities: QOF Administration Ensure all QOF registers are accurate, complete and up to date Undertake a comprehensive and effective calls and recalls service for all QOF requirements Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate Regularly review missed income reports to ensure all registers are fully populated Enhanced Services Administration Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity Where such returns are extracted automatically from the clinical system by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practices own internal searches Clinical Correspondence Receive clinical correspondence from a variety of sources Process, clinically code and save to the patient notes any relevant medical information As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information Notes Summarising Receive paper records for all newly registered patients Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol Other This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Job description Job responsibilities Duties and Responsibilities: QOF Administration Ensure all QOF registers are accurate, complete and up to date Undertake a comprehensive and effective calls and recalls service for all QOF requirements Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate Regularly review missed income reports to ensure all registers are fully populated Enhanced Services Administration Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity Where such returns are extracted automatically from the clinical system by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practices own internal searches Clinical Correspondence Receive clinical correspondence from a variety of sources Process, clinically code and save to the patient notes any relevant medical information As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information Notes Summarising Receive paper records for all newly registered patients Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol Other This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Person Specification Experience Essential Practical experience of computerised recording systems Desirable Work in a medical / clinical field, with necessary clinical training Experience of complex administration and record keeping in a primary care setting Experience of working within General Practice Experience of using own initiative Qualifications Essential Good standard of general education GCSE Mathematics C or above (or equivalent) GCSE English C or above (or equivalent) Desirable CLAIT / ECDL qualification Person Specification Experience Essential Practical experience of computerised recording systems Desirable Work in a medical / clinical field, with necessary clinical training Experience of complex administration and record keeping in a primary care setting Experience of working within General Practice Experience of using own initiative Qualifications Essential Good standard of general education GCSE Mathematics C or above (or equivalent) GCSE English C or above (or equivalent) Desirable CLAIT / ECDL qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kennet and Avon Medical Partnership Address George Lane Marlborough Wiltshire SN8 4BY Employer's website https://www.kamp.nhs.uk/ (Opens in a new tab)