JAB Recruitment is currently looking to source a TMS Coordinator on behalf of our client, a leading provider of training management services to the Oil & Gas industry. This is a permanent position offering an exciting opportunity to work with a company that values innovation, collaboration, and excellence.
The Role
As TMS Coordinator, you will facilitate and administer training arrangements on behalf of the TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees, including course bookings, scheduling training, and obtaining and issuing certification.
Duties and Responsibilities:
* Coordinate training activities in line with Client training requirements
* Process training bookings in line with departmental policies, procedures, and standards
* Manage the status of all courses and ensure that suppliers are informed of cancellations in a timely manner to avoid cancellation charges
* Contact suppliers to secure training solutions on behalf of TMS clients
* Raise Purchase Orders
* Where applicable, update and maintain the client’s Learning Management System (LMS) to effectively manage employees’ training records
* Generate and forward Joining Instructions in line with company policy
* Notify delegates of any changes/cancellations
* Monitor progress of allocated training events to ensure compliance is met
* Calculate Managed Event costs following departmental processes
* Arrange accommodation where applicable
* Adhere to departmental and Client processes
* Ensure accurate data is maintained within relevant departmental system(s)
* Ensure Key Performance Indicators (KPIs) are met
* Communicate effectively and professionally with other team members and clients
* Manage changing situations to ensure training requirements are delivered
* Identify solutions and efficiencies to optimise the use of departmental software and ensure departmental policies, procedures, and standards are kept current
* Apply departmental escalation policy in response to any customer complaints
* Undertake additional duties as requested by the TMS Team Lead
The Person:
* Excellent communication/strong interpersonal skills
* The ability to talk to all levels of company representatives
* Customer service experience
* Sound knowledge of the Oil & Gas Industry as an advantage
* Excellent IT skills (MS Office)
* Software system experience as an advantage
* The ability to work under pressure
* Excellent attention to detail
Location:
* 2 days per week working from the Kingswells Office
* Minimum of 1 day per week working from the Dyce Office
* Maximum of 2 days per week working from home