Our established client is seeking a skilled Service Advisor, the role is permanent, full time – no hybrid working available:
Job Title: Service Advisor
Location: Farnborough, Kent
Salary: Competitive, paid monthly
Hours: 42.5 hours per week
Benefits include:
* 24 days annual leave per year + duvet day
* Carry over up to 5 days annual leave per year
* 1 x Life Assurance
* Company Pensions contribution of up to 5%
* Private Medical Insurance
* OT paid at time and a third when required
* Bonus, incentives and commission schemes
* Monthly Recognition Awards
As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers.
Service Advisor duties will include:
* To control service and repair bookings.
* Support and maintain customer’s service schedules, MOT and O Licence requirements.
* Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
* Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
* Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
* Ensure Health & Safety and safe work practices are met at all times within this positions
* working environment.
* Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
* Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
* To validate & update DMS marketing records for existing customers or create record for new customers
* To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
* To promote other services and products to customer as appropriate
* To liaise effectively with all the service advisors, parts staff and workshop controller
Skills required
* Excellent customer service and organisational skills
* Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers
* An ability to work as a team player within a busy department
* An ability to work unsupervised and adhere to strict deadlines
* Flexible approach to working hours
* Computer literate including Word, Excel, Outlook etc
* Ability to work calmly in an environment that can be pressured