GUEST SERVICE ASSISTANT DOUBLETREE BY HILTON EDINBURGH CITY CENTRE
JOIN OUR TEAM
We are currently looking for a Guest Service Assistant to join our Truly Talented team. If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you.
ABOUT US
DoubleTree by Hilton Edinburgh City is located at the heart of Edinburgh in one of the city's most iconic A-listed buildings, this is the perfect base to explore what Edinburgh has to offer. This luxury hotel offers its guests modern bedrooms, stunning views of Edinburgh Castle and great Scottish hospitality.
A DAY IN THE LIFE OF A GUEST SERVICE AGENT AT DOUBLETREE BY EDINBURGH CITY CENTRE
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following:
* To work either AM, PM, middle shifts.
* Cover night shift in the rare event the main night team are unavailable.
* To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.
* To be a point of contact for all hotel guests in person, on the phone, or via email and to deal with all situations in a polite and courteous manner.
* To ensure that any special requests made by guests are followed through with respective department.
* Complete shift checklists to ensure consistency of service delivery and preparation for the next shift.
* Strive as a team to exceed departmental targets including financial, guest review, loyalty enrolment, and loyalty recognition.
* Additional tasks as requested by Management should the situation arise.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Agent, you will need the following qualities and skills:
* To assist colleagues and other members of staff to create teamwork and quality service through communication.
* To adopt a can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
* The successful applicant for this role will deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.
* Multi-tasking, thinking ahead, and understanding whole-hotel teamwork are essential skills.
* Knowledge in ONQ is an advantage but not essential.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Free meals on duty saving you over £1000 per year
* Uniforms
* Employee of the Month/Year
* Hotel discounts across all Axiom Hospitality hotels colleague rates and up to 50% discount on food & beverage
* 28 days holiday, including bank holidays, increasing yearly to 33 days
* Discounts across retail, restaurants, events and more through our benefits & rewards portal.
* Yearly complimentary Axiom Xcape stayover after one year of service.
* In house complimentary gym or gym discounts
* Discounts across retail, restaurants, events and more through our benefits & rewards portal.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
OPPORTUNITIES FOR ALL
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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