Job Summary
We have an exciting opportunity for a Senior Clerical Officer to join our administration team, here in the Cheshire and Merseyside ODN (on a 9 month fixed-term contract).
Reporting to the lead administrator, you will be part of a team responsible for data collection and maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.
Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.
You will be expected to be flexible and support the department as and when the need arises.
Main Duties of the Job
1. To take the lead responsibility for dealing with referrals for our outpatient appointments and data collection related to multimodal clinics in the community.
2. To work unsupervised but to be available to give advice to junior members of the team.
Job Responsibilities
1. Lead responsibility for the booking of referrals for outpatient and data collection for the project.
2. Liaising with health professionals, from across the division of medicine. Escalating patients whom need review by consultants.
3. Dealing with out-patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.
4. Monitor and highlight waiting list breaches and waiting times.
5. Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.
6. Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trust's access policy.
Person Specification
Skills
* The ability to work unsupervised and assist Junior members of staff with any work related problems.
* The ability to assess, prioritise and plan workload effectively.
* Good communication skills.
* Become a mentor for junior members of the administration team.
* Ability to deal with the public with tact and discretion.
Other
* Flexibility - will be expected to rotate between three main booking areas.
* Team Player.
Qualifications
* NVQ 3 or equivalent.
Experience
* Experience of direct contact/liaison with patients/carers/general public & health professionals.
Knowledge
* Working knowledge of a Hospital Administration system & computer system preferably the IPMPAS, ICE.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Liverpool University Hospitals NHS Foundation Trust
Address: Royal Hospital, Mount Vernon St, Liverpool, L7 8YE
Employer's Website: Liverpool University Hospitals NHS Foundation Trust
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