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Company Description
University of Bradford Catering team
52 weeks
Days: Monday to Friday
Hours: 20hrs per week (shifts 10am to 2pm or 2pm to 6pm)
Salary: £12.60 per hour
Location: Northern College, an adult residential college based at Wentworth Castle in Barnsley, South Yorkshire, England
Benefits:
* 28 Days holiday including bank holidays
* Plus your birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary career leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our HAPI app; high street shops, holidays & cinema
* Wellbeing hub
* Access to employee assistance programme
* Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.
Job Description
To provide a welcoming and friendly customer experience within the campus, delivering excellent customer and food service. To ensure the unit you work in is clean/hygienic, restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens etc.)
Front of house and back of house duties:
* Greet customers as part of the front of house team, serving customers with food and drink choices and resolving queries relating to products (including allergens and dietary needs).
* Deliver excellent customer service to ensure high levels of customer satisfaction.
* Assist in a wide range of preparation, cooking and serving of food.
* Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
* Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
* Clean all equipment, crockery and cutlery as required.
* Support, operate and provide service in areas including but not limited to: the Serveries, Hospitality orders, Functions/Events, Coffee Shops, Bars.
* Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
* Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.
* Take delivery of stock including food/provision, checking and accounting for such items.
* Receive deliveries and check supplier invoices in accordance with the company systems/procedures.
* Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
* Ensure all raw materials and packaging materials are stored in the correct areas of the site.
* Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
* Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
* Ensure all production and quality records are completed accurately and on time.
* Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
* Carry out tasks as requested by your supervisor/manager.
Qualifications
Our Ideal candidate will have the following characteristics in line with our values:
* Flexible with a can-do attitude, customer focused
* Fun and enthusiastic
* Have excellent organization skills
* Demonstrate great attention to detail
* Be a team player, and enjoy succeeding as a team
* Possess great customer service skills
* Have a flexible approach to work
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equity, diversity, and inclusion among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
Join us and bring your unique perspective to our team.
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