The cancer care coordinator plays a vital role in ensuring that patients receive comprehensive and effective care. This position involves coordinating various aspects of patient care, liaising with healthcare providers and supporting patients with cancer and their families throughout their healthcare journey.
Main duties of the job
You will work closely with GPs and other colleagues in the practice and PCN to identify and manage a caseload of patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.
You will be expected to help to deliver many of the objectives expected of primary care for cancer patients. In addition, help reduce the workload for other members of the practice team.
Job responsibilities
* Supporting the practice by maintaining a register of cancer patients and ensuring patients receive a Cancer Care review in line with national defined timescales and targets.
* Support the practice in conducting peer-to-peer learning events that look at data and trends in diagnosis, including cases where patients presented repeatedly before referral and late diagnoses.
* Holistically bring together all of a person's identified care and support needs, and explore options to meet these within a single personalised care and support plan.
* Where possible be the first point of contact for patients during their cancer journey and help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
* Attend the practice weekly Primary Healthcare Team meeting to discuss and update on patients.
* Work with the GPs and other primary care professionals to identify and manage a caseload of patients.
* Engage and support disadvantaged patients with FIT testing.
* Use of the relevant practice templates to ensure correct clinical coding enabling the practice to reach targets and provide effective and holistic care to the patient.
* Maintain clear, accurate, legible, timely written documentation in patient notes providing a record of care delivered.
* Ability to work without direct supervision and determine own workload and priorities.
* Ability to extract and analyse practice and PCN data to inform achievements against practice QOF and PCN targets.
* Support and manage palliative and end of life patients and attend the palliative care meetings.
Prevention
* Identify at-risk populations through Quality Outcomes Framework register including obesity and smoking.
* Lead on advertising preventative advice within the practice, social media and website.
* Signpost patients to services and help them navigate the system.
Screening
* Identify low screening rates, non-responders and low participation groups.
* Make contact to provide information and support to encourage uptake.
* Support the practice to improve uptake of the National Cancer Screening Programmes, understanding practice data for uptake and how screening is carried out.
* Safety netting and checking that patients referred with a suspected diagnosis of cancer have received an appointment with secondary care in an appropriate timeframe.
* Follow up patients who have not responded to their screening appointments.
Safety Netting
* Arrange GP follow-up appointments, providing information and leaflets to patients.
* Follow up patients groups that may not attend appointments.
* Regularly monitor the completion of FIT.
* Undertake regular audits on the PCN Safety Netting process.
* Improve the referral processes for suspected cancer, with a focus on safety netting, ensuring that all patients receive information of their referral, including why they are being referred, the importance of attending appointments and where they can access further support.
Early Diagnosis
* Promote the use of digital tools to aid decision making and safety netting.
* Monitor fast track urgent suspected cancer referrals and escalate breaches.
* Care navigation.
* Develop patient education around FIT and safety netting approaches to follow up with those who have not returned their FIT test.
* Coordinate care for anyone diagnosed with cancer in the practice, signposting to internal and external services at any point in the pathway.
* Prepare patients for cancer care reviews and support cancer care review delivery.
* Help maintain the practice palliative care register.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Information Governance
The post holder must keep up to date with the requirements of information governance; undertake mandatory training and follow NCPC policies and procedures to ensure that NCPC information is dealt with legally, securely, efficiently and effectively.
The post holder must manage the records they create or hold during the course of their employment with NCPC in an appropriate way, making the records available for sharing in a controlled manner subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
* Actively reporting of health and safety hazards and infection hazards immediately when recognised.
* Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
* Undertaking periodic infection control training (minimum annually).
All staff have a responsibility to report all clinical and non-clinical accidents, incidents or near-misses promptly and when requested to co-operate with any investigations undertaken.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include participation in an annual individual performance review. Taking responsibility for own development, learning and performance.
Quality
The post-holder will strive to maintain quality within the Practice, and will assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, communicate effectively with patients and carers and recognise people's needs for alternative methods of communication and respond accordingly.
The duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide.
Person Specification
Professional Knowledge
* Relevant health or social care experience.
* Excellent communication (orally and written) and listening skills.
* Experience in use of IT systems e.g. MS Outlook, MS Word, Excel and the internet.
* Experience dealing with the public/patients.
* Knowledge in EMIS clinical system.
* Experience of working in a primary care setting.
* Experience in or a good understanding of health and social care services and pathways.
Personal skills and attributes
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Must be personable, polite and approachable.
* Good organisational, time management and team working skills.
* Able to work under pressure and remain calm.
* Adaptable to change.
* Aware of own limitations.
* Good organisational and interpersonal skills are essential.
Qualifications
* Good general education including GCSE English and maths.
* Excellent standard of literacy.
* Evidence of continuing professional development relevant to role.
* NVQ4 or NVQ3 plus training to diploma level equivalent, or equivalent through short courses.
Job related requirements
* Experience of managing own workload, working under own initiative to prioritise tasks and manage multiple activities.
* Takes a calm and measured response to challenging situations.
* Must have driving licence and access to own car with a valid business insurance.
* Flexibility of working/ability to work at desired times which may include working late, evenings and weekends.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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