Location:
Tonbridge & Malling Borough Council, Kings Hill, West Malling
Contract:
Permanent
Working Pattern:
Part Time
Hours:
29.5 hours per week. Excellent benefits including local government pension scheme, generous annual leave, training & development opportunities, supportive management and easy staff car parking, employee assistance programme.
DBS Check:
No
Closing Date:
02/03/2025 at 23:55
Reference:
CS/25/304107
Please note, the successful candidate will receive a 2.9% increase on their salary WEF 1st April 2025 in line with our annual pay award.
We currently have an exciting opportunity for a Customer Services Advisor to join our team based at our offices in Kings Hill. Tonbridge Gateway offers a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.
Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.
Minimum Requirements:
Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focused, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.
There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.
This is a part time vacancy, and you can expect your working hours to be as follows:
Monday to Thursday
Wednesday 09:00 – 17:00 30min lunch
For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies).
How to apply
Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk
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