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Responsibilities:
* Receive and process patient referrals, liaising with the CNS team.
* Perform clinical administrative duties for consultants as needed.
* Input data into the CANSIC database, including new referrals and patient notes.
* Maintain and update statistical information on Excel spreadsheets.
* Order clinical supplies and manage inventory.
* Conduct filing and general administrative tasks.
* Assist the Data Analyst with information required for reporting.
* Support the Hospice Practice Manager in the absence of the Hospice Administrator.
* Take meeting minutes and coordinate Multi-Disciplinary Team (MDT) meetings.
Skills and Qualifications:
* Proven interpersonal and communication skills.
* Numerate and literate with strong organisational skills.
* Polite, respectful, and supportive attitude, especially when dealing with vulnerable patients.
* Ability to follow guidelines and policies and use judgment in advising clinical colleagues on patient issues.
* Experience in planning and organising clinics and patient-related activities.
* Maintain confidentiality of patient information.
* Comply with incident reporting procedures.
* Contribute to policy and procedure development.
* Report defective equipment and observe duty of care when using equipment.
* Provide guidance to new staff members.
* Keep up to date with hospice information and adhere to policies and procedures.
* Participate in staff surveys and research activities as required.
* Work independently, managing and prioritising workload.
* Handle difficult and challenging interactions with patients and relatives compassionately and professionally.
* Adapt to a busy office environment with varying noise levels.
Working Conditions:
* Office environment that can become busy, with increased external noise volumes.
* Emotional resilience to handle distressing situations involving patients and relatives.
* Mental concentration required for safe driving when necessary.
Why Join Us?
At City Hospice, we value our employees and offer a supportive and fulfilling work environment. You will have the opportunity to make a real difference in the lives of our patients and their families, while working with a dedicated and compassionate team.
How to Apply:
If you are passionate about providing high-quality administrative support in a healthcare setting and meet the above qualifications, we would love to hear from you. Please click on the apply button today!
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