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Detailed job description and main responsibilities
* To support proactive performance monitoring to ensure that Pathology systems are functioning correctly, take appropriate remedial action, analyser patterns and raise Problem concerns with IT service desk duty manager as required. This would include regular conversations with laboratory staff to understand systems performance.
* To respond to and report equipment failure, irregularities in equipment performance and breakdowns to the appropriate company or Trust department for correction and ensure any corrective actions are applied and tested according to best practice (ITIL) procedures.
* To contribute to the production and maintenance of technical documentation and operational procedures.
* To ensure that the minimum downtime results from equipment or software failure, taking personal responsibility for ensuring action is taken as soon as is practically possible.
Person specification
Education
Essential criteria
* Educated to post graduate level or equivalent experience.
* ITIL Foundation qualification or experience in leading system change.
* Degree is Biomedical Science or related speciality.
Experience
Essential criteria
* IT Systems management with multiple integrated system and in a complex stakeholder environment, preferably in Pathology or other clinical systems.
* Line management experience or equivalent.
* Significant experience in laboratory systems administration, and end user support.
* Production of quality documentation around systems implementation and operation.
* Significant experience in Project delivery of complex clinical system or laboratory equipment.
Desirable criteria
* Experience of managing multiple hospital systems, preferably within pathology.
* Infrastructure & networking management experience.
* Experience of working with systems undergoing constant change, consisting of formal projects and 'BAU' changes.
* Staff management.
* Supplier Management.
Skills
Essential criteria
* Knowledgeable of IT systems management, best practice and relevant standard requirements.
* Knowledgeable of information security, data protection, and best practice management of patient and clinical information.
* Excellent ability to analyse systems workflow and problem solve independently.
* Ability to build relations with internal and external partners which are critical in securing service delivery and continuous improvement.
* Production to complex system documents and standard operating procedures for technical and/or scientific teams.
* Communicates easily with all levels of staff.
* Demonstrate the ability to plan over the short-, medium and long-term altering plans to fit with the rapidly changing environment to ensure target and deadline are met.
* Ability to carry out impact analyses of system changes and manage change requests using a structured approach.
* Capable of autonomous working.
* Ability to deliver structured training users on new systems.
* Ability to support operations with writing of test plans and test scripts to manage change safely.
Other Requirements
Essential criteria
* Able to work on both sites and to be flexible to meet the needs of the role.
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