Role OVO-View
Locations: Field Based - Perth (PH)
Team: Field Engineering & Support
Salary banding: £35,950
Experience: Experience - Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical &, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and offering fantastic energy efficiency.
You’ll be working 42.5 Hours per week based in one of the areas above, with some travel required for training, team connections, and to support customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.
Your key outcomes will be:
1. Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
2. Engaging with our customers on the benefits of smart meters and how to monitor and reduce their energy consumption.
3. With support and coaching from mentors and your Manager, you will continue to develop.
4. You’ll be responsible for the whole customer experience, ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
5. Adapt working methods to install Smart metering systems in various customer environments and identify unsafe conditions.
6. Collaborate with peers and colleagues while ensuring we always deliver on our customers’ needs.
7. Take ownership to work on your own initiative, refreshing knowledge and skills to enhance safety, member satisfaction, and efficiency.
8. Carry out risk assessments to ensure the safety of yourself, the customer, and their property.
Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device
You’ll be a successful Smart Energy Engineer here at OVO if you…
1. Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
2. Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
3. Hold a current full manual driving license (with up to 6 points) valid in the UK.
4. Have a strong desire to learn and develop, using creative thinking.
5. Demonstrate key behaviours that align with our OVO values.
6. Value different perspectives, skills, and experiences.
7. Are comfortable talking to and helping our customers in their homes.
8. Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you
We’ll pay you £35,950 and you’ll be eligible for an on-target bonus of 15%. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO, including a 9% Flex Pay on top of your salary.
For your health: Healthcare cash plan, private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and charitable donations.
For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO to support our people and build an inclusive workplace.
Oh, and one last thing... We’d love to hear from you even if you don’t tick off every box. If you have additional requirements, there’s a space to let us know on the application form. #J-18808-Ljbffr