Main area: Accident and Emergency
Grade: Band 2
Contract: Permanent
Hours: Full time, 37.5 hours per week (7 days a week, 365 days a year covering 7am-7:30pm and 7:00pm-07:30am)
Job ref: 344-1809WHH
Site: William Harvey Hospital
Town: Ashford
Salary: £24,169 per annum
Salary period: Yearly
Closing: 29/04/2025 23:59
Job overview
Receptionist required for A&E at the William Harvey Hospital on a permanent basis.
The role is responsible for providing an efficient and streamlined administrative management service to patients and customers of East Kent Hospitals University Foundation Trust. The post holder will support the delivery of National and Trust targets; therefore, it is essential that accurate and timely data entry is performed. The post holder will be required to offer very high customer service skills for both internal and external staff and patients. The post holder will be required to have their own transport to allow working across two sites. This post ensures patients are booked into the Emergency Department 24/7, 365 days a year.
Main duties of the job
1. To provide an efficient and comprehensive administration and reception service.
2. To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner. Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.
3. Book in and direct all patients who attend the department.
4. Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged, or transferred appropriately.
5. Assist the Nurse in Charge in the discharge process of patients.
6. To arrange the most appropriate transport for discharge/transfer and follow-up clinics.
7. To undertake any clerical duties as deemed necessary.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Person specification
Qualifications and training
* GCSE or equivalent in English and Maths
* Basic computer skills including Windows packages
Personal/professional attributes
* Previous experience customer service/Receptionist/Office
* Customer Service Course NHS experience
* To contribute to the improvement of the quality of service provided
Skills and experience
* Good verbal and written communication skills
* Ability to remain focused on task in hand
* Demonstrate ability to work within the needs of a changing service
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
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