Order Management
We are looking for an Employee Order Management to join our Logistics team within our Adhesives business unit based in the Netherlands.
How you make the difference
In this position, you ensure accurate order processing, effective customer communication, and smooth complaint handling. You act as the link between our customers, logistic processes, and internal departments.
How your agenda looks like:
* Order Management: Check and process orders, monitor progress, and communicate any deviations.
* Customer Contact: Serve as the primary contact for customers, exchange information, and foster customer relationships.
* Customer Agreements: Monitor customer processes, collect data, and ensure follow-ups.
* Administration & Invoicing: Keep customer data, transport data, and inventory records up-to-date, and ensure accurate invoicing.
* Complaint Handling: Record, investigate, and resolve customer complaints and claims.
* Process Improvement: Identify obstacles and propose process improvements.
Your team:
You will report directly to the Logistics Manager and work closely with internal departments to ensure customer satisfaction and operational efficiency.
What makes you a great fit:
* Education: MBO+ level
* Experience: Relevant experience in a similar position within a logistics environment.
* Technical Skills: Proficiency in SAP and Microsoft Office
* Languages: Dutch and English
* Core Skills: Customer focus, accuracy, independence, and strong communication skills
What’s in for you:
* Work Location: Goes, the Netherlands
* Working Hours: Full-time, 39 hours per week, day shifts
* Benefits: Competitive salary, holiday pay (8.33%), travel reimbursement, collective health insurance discount, and pension scheme.
Curious About Us? Dive In:
About Bolton
Bolton is an Italian family-owned fast-moving consumer goods company with 10,500 people located across 60 offices, 17 production facilities, 10 R&D laboratories, and 14 fishing vessels worldwide. With a diverse portfolio of over 60 quality brands, Bolton has been enriching the lives of millions of people every day for more than 75 years, making their everyday more delicious, more enjoyable, useful, and beautiful.
About Adhesives
Bolton Adhesives is a Business Unit of Bolton that supplies innovative gluing, bonding, and sealing products. We constantly improve our high-performance products, formulas, and packaging to ensure they respect nature and people, all while making the difference to the lives of every household.
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