About the role
We are looking for a confident, proactive people-focused professional to join our client services team as a Client Engagement & Digital Content Specialist. This role is ideal for someone with strong communication and customer-facing experience, who enjoys helping people, structuring content effectively, and working independently.
You will take ownership of content projects, support clients in writing clear, accessible and user-friendly content. Working closely with our designers, developers and project managers, you’ll support multiple projects by owning the content phases of a project. In addition to content design, you will take responsibility for client training, equipping teams with the skills they need to manage their own content in WordPress. You will be expected to lead client calls, confidently present information and guide organisations through content improvements – ensuring high standards without the need for close supervision.
This role requires initiative and accountability. You will be comfortable making decisions, managing priorities and solving problems independently. You won’t just follow instructions – you’ll be expected to take ownership of tasks, anticipate client needs and drive improvements.
You don’t need prior experience in content design or accessibility – we will provide full training to develop your skills in these areas. This role is ideal for someone looking to return to work after a career break, transition from a customer service or communications role into digital, or move into a flexible, remote-working position while still engaging with people.
Responsibilities:
Content migration & project delivery
* Lead all aspects of the content design process on website projects, ensuring content is structured, accessible and user-friendly.
* Review client-supplied content, providing feedback and improvement recommendations.
* Manage content migrations, ensuring accuracy, consistency and accessibility compliance.
* Work with project managers to estimate migration timelines and resource needs.
* Create and maintain content templates and structured guidelines to improve efficiency.
* Ensure final content meets quality standards before publication.
Content design & accessibility
* Plan, structure and write user-centred content that is clear, simple and accessible.
* Apply accessibility principles (WCAG) and GOV UK content guidelines to ensure content meets regulatory and legal requirements.
* Conduct content audits to identify and fix accessibility or readability issues.
* Support clients in writing clear, plain English content that is inclusive and accessible.
* Provide guidance on content SEO best practices, balancing searchability with readability.
Client training & consultancy
* Lead training workshops for clients on WordPress content management, accessibility compliance and content strategy.
* Develop training materials, guides and best practice documentation.
* Act as the first point of contact for clients during project delivery, ensuring their content and accessibility questions are handled professionally and effectively.
* Take the lead on client calls, ensuring calls are well-structured, informative and productive.
* Provide ongoing content and accessibility support, offering guidance on content improvements without requiring direct supervision or direction.
* Stay updated with accessibility and content design trends.
Collaboration & strategy
* Work closely with our designers, developers and the client services team to align content with user needs and accessibility best practices.
* Manage and plan resource for your projects and support tasks.
* Identify and mitigate risks on projects and troubleshoot issues quickly.
* Take ownership of content-related decisions, ensuring projects meet accessibility standards.
* Provide strategic recommendations to improve content quality and accessibility.
* Assist in Mixd’s marketing efforts, contributing to blogs, case studies and social media.
Requirements:
Essential skills & experience
* We don’t expect you to have experience in digital content or accessibility yet – we’ll train you. However, you must have:
* Strong customer service or client-facing experience (e.g., in training, teaching, marketing, hospitality, HR, public services, or support roles).
* Confidence in leading presentations or training sessions (online or in person).
* Excellent written and verbal communication skills – you can explain things clearly.
* Ability to work independently, manage projects and take initiative without daily supervision.
* Strong organisational skills and attention to detail.
Desirable (but not essential) skills
* If you have any of these, it’s a plus – but don’t worry if you don’t, we will train you!
* Experience working with websites or digital content.
* Understanding of accessibility best practices.
* Knowledge of WordPress or other website management systems.
* Familiarity with public sector or charity organisations.
Location:
We work remotely from home, or you can choose to work from our studio in Leeds for some or all of the time. This means you will need to work both independently and as part of a remote team. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK however, please note that you will be required to attend in person for some events, so expect some travel to our Leeds office.
We organise regular socials throughout the year and you will have the opportunity to meet the rest of the company at our annual meetup. We care about good communication and you should be able to prioritise your work and meet deadlines, discussing any problems with the team along the way. One size doesn’t always fit all when it comes to working arrangements. So we’re happy to talk about what might be possible to help you balance work with your other commitments. We also offer support if you’re returning after time out of the job market.
Benefits package:
We offer a competitive salary, negotiable depending on qualifications and experience. On top of this we have a generous benefits package, including pension scheme, flexible hours, 25 days holiday growing to 30 days over time (and your birthday off), social events and our annual retreat, electric vehicle and cycle to work schemes and a wellbeing health and fitness allowance.
* Flexible working to support your wellbeing and personal commitments.
* A creative office environment above Leeds station.
* Annual £1,000 personal learning and development allowance.
* Coaching programme for professional and personal development.
* Up to 30 days annual leave (pro rata).
* Your birthday off.
* Apple MacBook laptop and monitor.
* Competitive salary and annual discretionary bonus.
* Employer-contributed pension.
* Regular socials and an epic annual retreat.
* Generous maternity and shared parental leave package.
* Electric vehicle and cycle-to-work schemes.
* £40 per month wellbeing budget.
* Sabbaticals: take a four-week break, fully paid, after seven years with Mixd.
Career development:
From our clients to our teams, everything we do centres around people. That is why we feel it is critical to apply this approach to our business and our people. We encourage our people to grow, expand and pursue changing interests in a supportive and encouraging environment. We have career progression frameworks and offer clearly defined routes from junior to senior levels across departments. Our line managers are here to give you guidance and advice tailored to your interests and goals. Additionally, as a small company, employees have the unique opportunity to actively contribute to our success and play a crucial role in shaping our processes and strategies. You will also get a budget of £1,000 per year for your learning and development.
About us
Established in 2004, we have earned a reputation for specialising in designing fast, accessible websites for the NHS. We champion web accessibility and user-centred design principles, designing simple and intuitive digital services that meet user needs. We are a multidisciplinary team of designers, engineers and delivery experts with a diverse mix of user experience design expertise.
We are also one of the leading providers of enterprise-ready WordPress solutions in the UK and bring open-source solutions to the public sector. We are involved in the wider accessibility community, running training and contributing to WCAG standards. Over the past 20 years, we have helped public sector teams create and run great public services – things like helping the NHS implement a COVID-19 communications platform and looking at how to improve digital services for dozens of NHS Trusts including Leeds Teaching Hospitals NHS Trust and Alder Hey Children’s Hospital.
Diversity and inclusion:
We are wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it’s not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem-solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.
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