Full Time Supervisor, Carvela, East Midlands
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
Responsibilities:
* Ensure customer service is of the highest standards at all times
* Support the Store Manager in achieving all store and company sales targets, operations goals, policies, and procedures
* Maintain excellent visual presentation consistent with company guidelines
* Be an expert in fashion and the latest trends
* Support management in training and developing the team to maximize sales
* Assist in performance management of the team
* Support with floor control
* Assist in customer queries and complaints to ensure customer satisfaction
Minimum Requirements:
* Experience at a similar management level
* To be a customer service ambassador
* Proven ability to drive sales and team
* To be immaculately presented and representative of our luxury/fashion forward brand in every way
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