About the Role
We are currently seeking a highly skilled EUC Technical Support Specialist to join our Technology team on a full-time, permanent basis. As an EUC Technical Support Specialist, you will be responsible for providing both onsite and remote 3rd line technical support of end-user technology throughout Sysco GB.
Your key responsibilities will include:
* Subject matter expert for EUC technologies, including MDM, Windows 11, and Apple devices.
* Providing both onsite and remote 3rd line support for end-users.
* Prioritizing workload to ensure service levels are maintained.
* Management and closure of incidents and service requests via the helpdesk ticketing system.
* Ownership of problem management actions, root cause analysis, known error documentation, and associated investigations and resolution.
* Producing high-quality documentation for use by 2nd line and 1st line engineers and end-users.
* Evaluating changes in accordance with change management guidelines and policies.
* Supporting projects as required to deploy new technologies.
What You Will Need
To succeed in this role, you will have:
* A good working knowledge of maintaining IT security, infrastructure, and service standards.
* Techncial knowledge of Microsoft product base, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.
* Experience administering MDM platforms such as Endpoint Manager (Intune).
* An understanding of networking (Wireless, LAN, and WAN).
* Experience managing Apple devices, including MacOS and IOS.
* Excellent interpersonal skills and a customer-service focused approach.
* A keen attention to detail, essential for maintaining accurate inventory data and documentation.
* Proven troubleshooting skills for hardware and application support.
* Active Directory/Azure AD administration experience.
What We Offer
We offer:
* A competitive salary estimated at £45,000-£55,000 per annum.
* A pension scheme.
* A generous holiday allowance of 25 days, with options to purchase additional holidays and bank holidays.
* Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
* Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo.
* Recognition awards and incentives.
* Real career opportunities within Sysco, the world's leading foodservice business.