Description Are you interested in learning ‘Skills of the Future’? Then join our team As an Announcement Capture Utility - Associate in the Announcement Capture Utility Operations team, you will ensure all daily controls and processing are completed and signed off including client service inquiry resolution as well as all key metrics produced as required. Job responsibilities Manages the workflow through the life cycle of Corporate Action and Income products Carries out quality assurance of Corporate Action events for time, accuracy & quality of information Investigates/resolves issues in relation to systemic & operational errors Identifies action plans to resolve issues experienced/anticipatedand tracks actions through to completion Resolves issues that present exposure to risk through technology & Operational procedure changes Supports Audit tasks providing process overviews, documentation & proof to auditors Supports the Global Contingency agenda to ensure recovery strategy is known, supported & tested Supports actions surrounding technology changes and tracks management information and escalates issues Chases operational teams on open issues until the items are corrected; and questions integrity of processes and drives changes to make existing processes more robust Provides effective communication to the team through both face to face and via virtual means Performs continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities Required qualifications, capabilities, and skills Operational subject matter expertise in Corporate Actions is considered essential Additional experience in either Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, Custody, Front and Middle Office or Fund Accounting Strong ability to learn ongoing stream of new markets, products, and processes Strong risk and control awareness Ability to effectively priorities workloads and work to critical deadlines Confident communicator in all mediums to both internal and external clients Proficient in Microsoft Office products including Word, Excel, Access, and Outlook Interest in learning ‘Skills of the Future’