Infrastructure Manager
Are you an experienced IT professional looking to join a close-knit business where your technical skills and leadership can truly make an impact? We're looking for a dynamic Infrastructure Manager to oversee and optimize the internal infrastructure while leading a small but dedicated team.
This may be an ideal position for a strong leading techie looking to step into more of a senior position.
What You'll Do:
* Manage and maintain the company's internal Servers, networking, and communications systems across departments. Datacentre focus !
* Oversee company data centers and ensure the optimal functioning of rack systems.
* Provide hands-on support, troubleshooting, and resolution of system issues, ensuring minimal downtime.
* Take charge of the company's phone system, ensuring seamless communication.
* Provide 24x7 cover for critical company systems, ensuring constant availability and rapid resolution of any issues.
* Lead and manage the small IS department and staff,
* Investigate, report, and propose improvements to company infrastructure, guiding its future direction and helping it scale effectively.
Key Responsibilities:
* Provide consistent support and investigation into both internal systems and company products.
* Continuously review and enhance support practices to ensure efficiency and customer satisfaction.
* Oversee departmental reporting, ensuring accurate documentation of support status and performance.
* Manage customer relationships and expectations, providing timely resolutions and maintaining high service standards.
Who You Are:
* A strategic thinker with the ability to drive infrastructure improvements and develop long-term IT strategies.
* A hands-on IT professional with experience in server management, networking, data centers, and communications systems.
* An effective leader with experience managing small teams and ensuring they are equipped and motivated to provide top-notch support.
* Able to maintain a calm, focused approach while providing 24x7 support coverage.
Required Technical Skills and Experience:
* Cisco Expertise: Hands-on experience or training with Firewalls, Switches, and Routers.
* Windows Server: Strong understanding and practical knowledge.
* Networking Fundamentals: Familiarity with TCP/IP, DNS, DHCP, and VPN technologies.
* Web Hosting: Experience with Microsoft IIS.
* SQL Server Administration: Proficiency in database backups, running scripts, and scheduling jobs.
* Virtualization: Knowledge of Hyper-V.
* Active Directory: Expertise in group policy management.
* High Availability Solutions: Experience with failover clustering and replication technologies.
* Backup Management: Proficient in managing and maintaining backup systems.
* Scripting and Automation: Knowledge of PowerShell and Scripting languages.
* Cloud Platforms: Experience with Azure and/or AWS.