Job summary Are you passionate about transforming healthcare and making a real difference in patients' lives? We are looking for an inspiring leader to drive meaningful change in patient care across our Trust. As the Patient Experience Improvement Manager, you will be at the forefront of enhancing how patients and their families experience our services, ensuring their voices shape our future. In this pivotal role, you will lead high-impact projects and programmes that directly improve the care we deliver, using patient and carer feedback to guide every step. Your work will foster a culture of continuous improvement, where patient-centred care is not just a goal, but a standard we exceed every day. You will have the opportunity to work collaboratively with teams across the organisation, ensuring that the insights we gain from patients, families, and carers are actively used to drive positive change. From planning new initiatives to overseeing their success, you will be integral in shaping strategies that result in sustained excellence in patient experience. If you are driven by a passion to lead, innovate, and create lasting improvements in healthcare, this is your opportunity to make a real impact. Join us in our mission to place patients at the heart of everything we do, and together, we will create a healthcare experience that not only meets but exceeds expectations. Main duties of the job Leading patient experience improvement projects & programmes from inception to conclusion, delivering tangible improvements in patients' care experience. Collecting, analysing, and utilising patient/carer feedback data from various sources, including friends and family (FFT), local and national surveys, PALS, complaints, and PLACE to ensure that feedback demonstrably informs and drives improvements to patient and carer experience across the Trust. Ensuring active involvement of patients and service users in the planning, governance, and execution of patient experience initiatives. Review and oversee the progress of quality improvement efforts, assessing outcomes, and establishing strategies for sustained success and continuous enhancement of the patient experience. Coordinating and implementing improvement initiatives across departments, collaborating with clinical teams and management to integrate feedback into ongoing quality improvement efforts. Regularly report on the progress of initiatives, highlight successes, and identify areas for improvement. Manage the Envoy digital platform for the Friends and Family Test, monitor the QUAIL system, and support staff in its use. About us Why colleagues think we are "a great place to work" What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ candidates, candidates with disabilities and care-experienced candidates. We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daleynhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 434-C6727380 Job locations Stoke Mandeville Hospital Aylesbury HP21 8AL Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Person Specification EDUCATION, QUALIFICATIONS & TRAINING Essential Degree or equivalent in statistics, mathematics, research or a related subject Relevant education in QI methodologies Desirable Clinical experience and qualifications (NMC/HCPC) Project management qualification EXPERIENCE Essential Working in a quality improvement role at a senior level Working in partnership with NHS organisations at all levels to deliver change and service improvement. Working in partnership with patients or service users Successfully delivering improvement objectives by finding innovative solutions, applying Quality Improvement (QI) methodologies, conducting survey research, and collecting, analysing, and interpreting data to draw credible conclusions. Creating statistical and data reports, using systems like Datix and Excel to analyze data, and implementing data-driven improvements SKILLS, ABILITIES & KNOWLEDGE Essential Proficient in QI/QSIR improvement methodology Possessing excellent project management skills Demonstrating broad knowledge of health delivery issues Skilled in advising staff on the use of patient experience data and planning complex programs of work to ensure regular updates and timely reporting, with the flexibility to adjust as needed Strong understanding of patient experience insight data and national reporting requirements (such as FFT and the National Survey Programme) Excellent proficiency in technology, including MS systems and AI tools Strong project and change management skills Person Specification EDUCATION, QUALIFICATIONS & TRAINING Essential Degree or equivalent in statistics, mathematics, research or a related subject Relevant education in QI methodologies Desirable Clinical experience and qualifications (NMC/HCPC) Project management qualification EXPERIENCE Essential Working in a quality improvement role at a senior level Working in partnership with NHS organisations at all levels to deliver change and service improvement. Working in partnership with patients or service users Successfully delivering improvement objectives by finding innovative solutions, applying Quality Improvement (QI) methodologies, conducting survey research, and collecting, analysing, and interpreting data to draw credible conclusions. Creating statistical and data reports, using systems like Datix and Excel to analyze data, and implementing data-driven improvements SKILLS, ABILITIES & KNOWLEDGE Essential Proficient in QI/QSIR improvement methodology Possessing excellent project management skills Demonstrating broad knowledge of health delivery issues Skilled in advising staff on the use of patient experience data and planning complex programs of work to ensure regular updates and timely reporting, with the flexibility to adjust as needed Strong understanding of patient experience insight data and national reporting requirements (such as FFT and the National Survey Programme) Excellent proficiency in technology, including MS systems and AI tools Strong project and change management skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Stoke Mandeville Hospital Aylesbury HP21 8AL Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)