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Are you a detail-oriented professional with a knack for navigating complex commercial property claims?
We are seeking a dedicated individual to join our team in a Technical Oversight role. In this position, you will be responsible for meticulously reviewing and managing property claims, ensuring accuracy, compliance, and efficiency throughout the process. Your expertise will be crucial in minimising delays and maximising returns for our clients. If you have a strong background in property claims and a passion for delivering exceptional service, we want to hear from you! Apply today to become a vital part of our dynamic team and help us set new standards in commercial property claims management.
About the Job
1. Oversee the performance of insourced and outsourced buildings claims, ranging from low to high complexity.
2. Support the development of technical standards and professional skills to ensure excellence in claims handling, safeguarding customer experience, indemnity spend, and operational efficiency through a robust governance framework.
3. Manage customer journey oversight and indemnity spend on building claims through performance reviews of both insourced and outsourced claim fulfillment methods.
4. Conduct quality reviews and audits of internally handled desk claims and claims managed by suppliers.
5. Deliver technical training and support to customer-facing teams and suppliers, evaluating technical referrals to identify capability and change opportunities.
6. Support external QA and SAT audits to evaluate supplier performance.
Skills and Experience
* Good knowledge of the insurance industry and experience in handling commercial property claims.
* Strong technical knowledge of buildings, current best practices, and ability to review building repair scopes.
* Experience managing stakeholders, including brokers and service providers, and resolving customer complaints.
* Politically agile, skilled communicator/conflict manager, flexible, responsive, and able to challenge and positively influence at all levels.
* Good commercial awareness and understanding of the economic environment.
Benefits
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in you and offer:
* Salary circa £45,000, depending on location, skills, experience, and qualifications.
* Bonus opportunity of 8% of annual salary, based on performance.
* Generous pension scheme with up to 14% contribution from Aviva.
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Save As You Earn scheme.
* Supportive policies including parental and carer’s leave.
* Flexible benefits, including sustainability options like cycle to work.
* Opportunity to make a difference through our Aviva Communities with 3 paid volunteering days.
* Focus on wellbeing with various support tools.
Learn more and use our salary calculator to see your total Aviva Reward.
Inclusivity at Aviva
We are committed to diversity and inclusion, welcoming applications from all backgrounds. If you’re unsure about meeting every requirement, we encourage you to apply. We also welcome applications from job share pairs. We offer flexible working arrangements and interview every disabled applicant who meets the minimum criteria.
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