The Clermont Victoria is a very popular city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.
The Role:
* Preparing a wide variety of drinks according to recipe requirements and to adhere to product sensitivities and drinks presentation in line with brand standards
* Being curious and fun, engaging with guests in a positive, entertaining and energetic manner
* Preparing cocktails both on the menu and famous, with flair, expertise, and confidence to create an atmosphere that is filled with visual excitement, incorporating different tricks, flips, and spins with bottles, using all types of bar tools to amaze guests
* Supports and promotes a culture of driving the top line through tailored engagement with the guest to drive sales performance and guest experience
* Resolves guest queries swiftly, communicating and following up with other colleagues and departments where necessary to ensure any issues are resolved with the guest top of mind
* Leverages all upselling opportunities on all and any menu items with the knowledge and ability to recommend with confidence, and working at pace to adhere to food and drinks service times, to maximise sales potential
* Volunteers new ways of looking at operational excellence and drinks quality to improve sales results
What we look for:
* Passionate about delivering the highest levels of service, with accuracy and attention to detail
* Experience and knowledge working in high end cocktail bar, cocktail theatre and presentation
* Ability to work with flair, engagement, and exuberance, being “in tune” and able to build relationships
* Comfortable in a front line role facing the public
* Empathetic and able to build relationships
* An open personality who is relaxed and natural in their interactions
* Accurate with good attention to detail
* Demonstrable desire to pursue a hospitality career
* Able to work effectively as part of a team
* Previous experience in a fast paced service environment
What's in it for you?
* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Paid volunteering days
* Generous recommend a friend scheme
* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Great Recognition program
* ...and many more!
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