As a Technical Support Engineer, you will work within a Product Delivery Team fused with UX, engineering, product, and data talent. You will help the team design beautiful interfaces that solve business challenges for our clients. We work with a number of Tier 1 banks on building web-based applications for AML, KYC, and Sanctions List management workflows. This role is ideal if you are looking to segue your career into the FinTech or Big Data arenas.
Responsibilities
* Be involved in every step of the product design cycle from discovery to developer handoff and user acceptance testing.
* Work with BAs, product managers, and tech teams to lead the Product Design.
* Maintain quality of the design process and ensure that when designs are translated into code they accurately reflect the design specifications.
* Contribute to sketching sessions involving non-designers. Create, iterate, and maintain UI deliverables including sketch files, style guides, high fidelity prototypes, micro interaction specifications, and pattern libraries.
* Ensure design choices are data-led by identifying assumptions to test each sprint, and work with the analysts in your team to plan moderated usability test sessions.
* Design pixel-perfect responsive UIs and understand that adopting common interface patterns is better for UX than reinventing the wheel.
* Present your work to the wider business at Show & Tell sessions.
Requirements
* 4+ years of system administration experience with the Microsoft Server platform (2012/2016, Microsoft IIS, Active Directory).
* 3+ years of hands-on system administration experience with AWS (EC2, Elastic Load Balancing, Multi AZ, etc.).
* 4+ years of SQL Server, MySQL experience.
* Working knowledge of Encryption techniques and protocols, Multi-factor authentication, Data protection, Penetration testing, Security threats.
* Bachelor’s Degree, or 4+ years of hands-on IT experience.
Skills
* Programming experience developing web applications with the Microsoft .NET stack and a basic knowledge of SQL.
* Development experience with Angular, Node.JS, or ColdFusion.
* HTML, CSS, XHTML, XML.
* Hypervisors, SANs, load balancers, firewalls, and Web Application Firewall (WAF).
* Experience with Higher Logic (a collaboration platform).
* MongoDB, Drupal.
* Mobile App Development (iOS and Android).
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