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At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
Role Overview: Delivering an outstanding customer proposition. This isn't your average retail role. It's much more than an average Store Manager job. Of course, you'll manage the Branch, but you'll also be serving customers, checking deliveries, picking items from the warehouse, and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.
Day-to-day Responsibilities:
1. Delivering great service: Ensuring your team provides a great customer experience, delivering sales through service.
2. Mucking in: Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch, and putting orders together.
3. Inspiring: Encouraging a positive mindset, building a culture of feedback, praise, and recognition.
4. Building relationships: Making sure your team gets the development they need, supporting future business growth and succession. Ensuring your customers leave the branch with everything they need for the job.
5. Leading: From the front, coaching, motivating, and engaging your team, creating a great place to work where engagement is key.
6. Building a fun working environment: Maintaining our great product availability and high branch standards, while ensuring that your branch is somewhere everyone loves coming to work.
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