Undertake administration duties that are specific to the role. Provide administrative support as required, for example, typing/word processing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures. Answer/deal with both face-to-face and telephone enquiries. Deal with incoming and outgoing mail. Liaise and interact with service users and colleagues, as and when required. Answer/deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages accurately and passing them to the relevant individual in an appropriate and timely manner. Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies. Handle transport requests/arrangements, as and when appropriate Organise own workload. Establish/maintain filing systems in line with Trust Policies and Procedures For full details of the duties and criteria for the role please refer to the job description and person specification attached.