Company Description
TVL Group comprises several business divisions focused on the design, manufacture, and fitting of vehicle security and accessories, primarily for commercial vehicles. TVL Security, a leading UK supplier, specializes in designing and installing physical security products. ProtectAVan offers van security and accessories installation nationwide, serving large fleets with over 40 experienced mobile engineers. The group includes companies like Commercial Vehicle Locks and Catloc, which provide mobile fitting and warranty services for TVL security products. With in-house precision engineering and fabrication operations, TVL Group delivers a wide range of premium products.
Role Description
This is a full-time role for an Internal Sales Consultant. The Internal Sales Consultant will be responsible for engaging with potential clients, understanding their needs, and providing suitable product recommendations. Daily tasks include consulting with customers, ensuring high customer satisfaction, and maintaining consistent communication. The consultant will also handle customer service inquiries and maintain detailed records of interactions.
Here’s what you’ll do:
* Handle customer enquiries and produce quotations
* Nurture existing relationships and provide support for your customer portfolio
* Develop new relationships with prospective customers to generate new leads
* Ensure all emails and calls are answered within agreed SLA
* Process orders to ensure stock levels meet customer needs
You’ll need to be:
* A confident communicator
* Collaborative and goal-focused, able to share resources and knowledge
* Self-sufficient and able to show initiative
* A flexible, organised multi-tasker who can respond to change quickly
You’ll need to have:
* Previous sales experience
* Knowledge of the automotive/LCV sector
* Excellent customer service and communication skills – written and verbal
* A good telephone manner
* Basic Excel and MS Office skills
* An ability to build relationships
It would be good to have:
* Technical automotive expertise
* A full driving licence
* Bachelor's Degree in Business or related field
Here’s what we offer:
* Training and mentoring
* Continuous service holiday increase
* Regular team events
* Staff benefit programme (discounts on everything from food shopping to holidays)
* Staff rewards and prizes
* Free parking
* Competitive Salary with uncapped Bonus