Attributes Essential Desirable How tested* Qualifications and training NVQ Level 3 in Health & Social Care or equivalent qualification/experience Care Certificate English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills A / I / T / C Knowledge and experience Previous experience in a care environment or able to demonstrate a caring nature/ life experience Understands the need for strict confidentiality Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health Specific skills Basic computer/keyboard skills Fine motor skills for venepuncture, phlebotomy and other clinical tasks Good interpersonal and communication skills Able to prioritise and organise work Able to work under instruction, under pressure and as part of a team Record keeping competency in handwritten and electronic records Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances Able to manage stress in themselves and others Able to offer support at times of emotional distress Willingness to undertake new skills and training Able to work as a team member or independently Ability to adapt behaviour to changing and challenging situations To be flexible, adaptable, reliable and punctual The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust Healthcare competencies appropriate to area of work *Assessment will take with reference to the following information A = Application form I= Interview T= Test C=Certificate