We are an Award-Winning firm of solicitors built on trust, expertise, and innovation. A law firm of innovators and forward thinkers, we’re constantly developing new ways to provide our clients with first class service every single time.
Our Approach
Taylor Emmet tailors their approach, cuts out the jargon and carefully guides their clients on their legal journey. Our tried and tested method works. So, that’s why.
1. We listen carefully to what our clients want to achieve.
2. We will work with you to deliver a no-nonsense solution.
3. We are committed to pursue the delivery of great results.
Our Values
We live by our values in every stage of our interactions, both with our colleagues and with our clients:
1. Community
2. Approachability
3. Integrity
The role
You will be the first point of contact for all Business Legal Services (BLS) enquiries and you will provide comprehensive administrative support to the BLS department. You will have the ability to forge rapport with potential and existing clients to sell our business legal services in a professional and engaging manner.
Responsibilities
1. Responsible for client experience from the first contact until the client is signed up and the file is transferred to the Fee Earner.
2. Provide ongoing support to the client when required.
3. The ability to multi-task using various systems, to achieve set personal targets alongside the team’s overarching objectives.
4. The ability to build strong relationships with clients and therefore obtain commitment and maintain future business objectives.
5. Be the first point of contact for all new and existing clients and new enquiries into the BLS department.
6. Answer internal and external telephone calls. Understand what is within the client services remit to take necessary action to deal with enquiries and triaging calls as appropriate.
7. Understand clients’ requirements and signpost, refer and sell TE services.
8. Communicate with prospective clients as soon as possible within required service standards to obtain all relevant details to produce a quotation and documentation to sign the client up to our services.
9. Proactively support the client at various stages of the on-boarding process through to completion.
10. Work independently as well as collaboratively, to prioritise work in the most efficient way. Supporting the wider BLS Shared Services Administrative team when required and as requested by the BLS Shared Services Manager.
11. Complete file opening process in accordance with compliance and firm procedures. Liaise with the client to advise of next stages of the process.
12. Complete administrative tasks required to support the on-boarding process and provide the fee earner team with a file at a progressive stage.
13. Prepare and amend client care letters and any on-boarding documentation.
14. Maintain client files and diary tasks using the firms systems. Document conversations and save correspondence within the case management system for auditing purposes.
15. Responsible for recording and monitoring of own files and enquiries and escalate when appropriate. Present key information to the BLS Shared Services Manager.
#J-18808-Ljbffr