To work alongside and support the Urology FDS Navigator to manage a full and comprehensive administrative service for the FDS Urology Nurses, Urology Consultants and the Urology teams ensuring all work is prioritised according to the demands of the service. The post holder will be working as part of a specific project team including Faster Diagnosis Project Manager, Faster Diagnosis Urology Nurses and Pathway Navigator. Receiving referrals, once triaged on ERS and booking patients into correct patient system waiting list i.e. Careflow. 2. Booking telephone/virtual and face to face outpatient appointments. Request follow up appointments with Outpatient booking team. Discharge patients on Careflow and Database. 3. Obtain, track and return medical notes as required. 4. Ability to recognise different types of procedures and their importance and book accordingly in accordance with Department policy and schedule. 5. Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in sensitive manner. 6. Liaising with GPs and referring Consultants in regard to their patients both verbally, and via email. 7. Dealing with challenging and stressful situations when contacting patients. 8. Utilise all modern IT tools available to provide the most efficient use of time and most effective service e.g. Cris, Oasis, Ice, Panda, Excel, Outlook, also be proficient in generating and using Trust Departmental databases 9. Create and maintain a new patient database. Collate information from database regarding all patient referrals, procedures, outcomes and discharges. 10. Provide monthly data from database to CCGs, Cancer Pathway team, Operational Director, and Cancer Information Manager. 11. Provide assistance to other team members within the service. 12. Using tact diplomacy, reassurance, and discretion, respond to telephone enquiries from distressed patients and their relatives. Occasionally dealing with verbal abuse. 13. Assist other members of the team in times of absence. 14. To manage and update the staff rostering system ensuring annual leave, sickness and training is accurately recorded. 15. Generating database and collating all data of the Urology Cancer Service for analysis by internal and external parties. 16. Manage diaries and arrange meetings and appointments using appropriate electronic systems. 17. Engage in collaborate problem solving with co-workers and staff and other outside agencies. 18. Ensure that the department runs smoothly and efficiently to meet internal and government targets. 19. Manage work without supervision, seeking advice where necessary, and act independently within appropriate guidelines. 20.Supporting and deputising for the Urology FDS Navigator when there is leave/sickness Communication 1. To work closely with the Urology Project Team and their multidisciplinary team maintaining a high standard of personal behaviour ensuring effective communication. 2. Provide telephone advice and triage where appropriate, providing advice and guidance, seeking support as required from specialist nurses and to document and communicate outcomes. 3. Communicate with patients and their families in a caring and empathetic manner 4. Develop good working relationships between other departments and healthcare professionals within the Urology team and wider trust ensuring collaborative working and good team spirit 5. Demonstrate the ability to reflect on own communication skills and modify behaviour and practice accordingly