Contents Location About the job Benefits Things you need to know Apply and further information Location Kentigern House Brown Street Glasgow About the job Job summary Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. Our Vision - To support UK defence customers with outstanding service every time. Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Come and join the DBS community today Job description Defence Business Services (DBS), Financial, Procurement and Civilian People (FPCP) Services team provides expert information, advice and services to and on behalf of MOD business areas. It is responsible for payments to MOD suppliers and the invoicing for the provision of goods and services. It is also responsible for the provision of HR shared services including resourcing, pay, apprentice management and casework. In addition, it is responsible for generating debtors and creditors in the MOD financial management system. At DBS FPCP, Order to Cash, we are responsible for processing Invoice requests from MOD branches to recover monies owed to MOD for goods/services provided. This is achieved through the managing of customer accounts to resolve disputes, hastening of payments, supporting vulnerable customers, setting up payment plans, complex debt casework and taking legal action. We also process receipts in multiple currencies to pay MOD for good/services. This Executive Officer position sits within the OTC Debt Management Military Recoveries and Write-Off team and is integral to the teams success in providing a Military Services interface between DBS, its commercial partners and customers for casework concerning overissues of Military Pay and Allowances, Bursaries, Armed Forces Pensions, Armed Forces Compensation Payments and War Pension Scheme Payments for all serving Military Personnel and Veterans. What will the successful candidate be doing? The successful applicant will work directly to HEO Debt Management Military Recoveries and Write-offs and will be responsible for all aspects of personnel casework involving the overpayments and undercharges of Military pay and allowances, bursaries, Armed Forces Pension Scheme, Armed Forces Compensation Scheme and War Pension Scheme, in accordance with specified limits of delegation. They will have responsibility for authorising write-offs, where appropriate, of pay, allowances and pension overpayments, ensuring HM Treasury guidelines are accurately applied through Managing Public Money (MPM) guidance Joint Service Publications (754 and 462) in accordance business and IT processes. They will maintain an up to date working knowledge of pay and pension policies and processes and be able to advise on the interpretation of regulations. They will apply subject matter expertise to the analysis, specification and delivery of personnel and pay services in support of Debt Management. They will also provide determinations in respect of casework, appeals and Ministerial Enquiries / Correspondence as required. They will provide statistical data in accordance with Departmental requirements and ensure productivity measurements are achieved. The successful applicant may also be required to fulfil Line Management responsibilities in accordance with Departmental guidance and timetable, and will be expected to behave in accordance with Civil Service and DBS values and partnering principles in respect of this. The DM(R&WO) team is presently going through a transitional change, and we are developing new processes to meet the demands of the business. To be successful in this post, you will be an advocate for continuous improvement and will add to the existing culture of continuous improvement across the Debt Management function. Person specification Who are we looking for? We are looking for someone who is: Looking for a challenge. Looking to join a team that supports self-development and embraces continuous improvement. A self-starter who has an eye for detail and can quickly analyse information. Looking to develop their leadership and management skills. Flexible and supportive of colleagues We are keen to find a self-motivated individual with a consistent track record in achieving results, often using their own initiative, and working to strict timelines. If this sounds like you, then wed like to hear from you Essential : Knowledgeable of Industry standard methods and tools (Word, Excel, etc.). Adaptable and positive approach to change and to changing demands. Strong organisational skills. Strong interpersonal and communication skills. Ability to work to set timelines. Desirable : A broad understanding of JPA, Military pay and allowances, Armed Forces Pensions processes and Military Career Management. Debt Management Experience. Strong leadership skills. Strong Analytical skills. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Delivering at Pace Making Effective Decisions Benefits Alongside your salary of £28,300, Ministry of Defence contributes £8,198 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An environment with flexible working options Monday-Friday 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday Hybrid working where role permits An opportunity to be considered for Reward and Recognition - £250-£5000 per year Family-friendly policies including - parental leave and adoption leave Learning and development tailored to your role Professional and personal development of skills A culture encouraging inclusion and diversity Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments Special paid leave to volunteer up to 6 days per year A Civil Service pension with an employer contribution of 28.97% Allowances The post does not offer relocation expenses. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Employment Hours This position is advertised at 37 hours per week. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your Primary: Behaviour - Managing a Quality Service. In this instance the remaining elements will be tested at interview. At application stage you will be assessed against the following: Behaviours: Leadership Managing a Quality Service Delivering at Pace Making Effective Decisions Experience: CV Personal Statement At interview you will be assessed against the following: Behaviours: Leadership Managing a Quality Service Delivering at Pace Making Effective Decisions In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order: Behaviour - Managing a Quality Service Behaviour - Making Effective Decisions Behaviour - Delivering at Pace Behaviour - Leadership If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority: Behaviour - Managing a Quality Service Behaviour - Delivering at Pace Behaviour - Making Effective Decisions Behaviour - Leadership Experience - Personal statement Experience - CV We want to offer opportunities to all who are successful at interview for our roles, but this isnt always possible, so we do hold candidates on an active reserve list for 12 months. Application sifting to take place week commencing: 20/11/2024 Interviews are currently taking place via Ms Teams and will be conducted week commencing: 03/12/2024 A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeammod.gov.uk MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. To assist with your application please find attached - DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk) (26) UK Ministry of Defence: Life, LinkedIn Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Patrick O'Donnell Email : Patrick.ODonnell117mod.gov.uk Recruitment team Email : DBS-EnhancedRecruitmentTeammod.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeamMOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ Attachments Defence Civil Servant Offer 2024 Opens in new window (pdf, 1562kB) Share this page Print Email Facebook Twitter LinkedIn GMail