Job summary The Gastroenterology and Endoscopy department at King's Mill Hospital is seeking an experienced and enthusiastic IBD Team Assistant to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence. As an IBD Team Assistant, you will play a crucial role in ensuring the smooth operation of our IBD service. Your primary responsibility will be to be the point of contact for IBD patients service users, providing timely response to enquiries, requests, referrals and results. You will provide high levels of patient care and ensure IBD Team satisfaction by being accessible, customer focused and a knowledgeable point of contact. Main duties of the job Answer and triage IBD patient telephone helpline, deal with queries within the remit of the role and ensure calls are allocated to the IBD Nurse Specialist Team within a timely manner. Act as a point of contact for the IBD Specialist Team for primary and secondary care health professionals. Coordination of patient prescriptions, including for homecare and healthcare services. Assist in the monitoring of blood results for monitoring various treatment therapies used in IBD, collaboration with and/or supervision of the nurse specialist team. Assist in coordinating patient's hospital admission if necessary. Assist and participate in audit and production of reports in collaboration with the team. Organise and/or help in arranging with coordination of meetings, training and education events and produce agendas. Log biologics tele clinics and outcome appointments. Liaising with patient pathway coordinators to arrange Consultant appointments as required. General filing, photocopying, faxing etc., as required. About us Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England. Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you. We would love you to join us. Date posted 13 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annnum Contract Permanent Working pattern Full-time, Compressed hours Reference number 214-MED-7022549 Job locations Kings Mill Hospital Mansfield Road Sutton In Ashfield NG17 4JL Job description Job responsibilities To see the full detailed job description and main responsibilities of the job please refer the job description attached. Job description Job responsibilities To see the full detailed job description and main responsibilities of the job please refer the job description attached. Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS Sound office clerical background providing knowledge of relevant procedures Thorough knowledge of healthcare administration systems and processes Knowledge of databases and spreadsheets, i.e. PAS, Excel and Microsoft Office applications Experiences of using a full range of IT/Patient data systems Good telephone communication skills Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Knowledge of IBD and relevant treatments Experience of using a full range of IT/Patient data systems - as applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above RSAII (or equivalent) ECDL NVQ in Business Administration level II Desirable NVQ in Customer Care Further Training Essential On the job training Desirable Experience of managing health and safety issues Experience Essential Quality Customer Service NHS knowledge and qualification equivalences if necessary Desirable Experience of working with multiple team members of differing levels of responsibility Contractual Requirements Essential Regular attendance and willingness to work flexible hours as necessary Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS Sound office clerical background providing knowledge of relevant procedures Thorough knowledge of healthcare administration systems and processes Knowledge of databases and spreadsheets, i.e. PAS, Excel and Microsoft Office applications Experiences of using a full range of IT/Patient data systems Good telephone communication skills Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Knowledge of IBD and relevant treatments Experience of using a full range of IT/Patient data systems - as applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above RSAII (or equivalent) ECDL NVQ in Business Administration level II Desirable NVQ in Customer Care Further Training Essential On the job training Desirable Experience of managing health and safety issues Experience Essential Quality Customer Service NHS knowledge and qualification equivalences if necessary Desirable Experience of working with multiple team members of differing levels of responsibility Contractual Requirements Essential Regular attendance and willingness to work flexible hours as necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust Address Kings Mill Hospital Mansfield Road Sutton In Ashfield NG17 4JL Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)