Job Description
Residential Management Group is a large, established, market leading property management company and is growing and its 24/7 Customer Service Centre has exciting opportunity for permanent Night Shift Customer Centre Advisor, based in Northwich.
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What hours will I be working?
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Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. You'll be working 3 nights on / 3 nights off working between 8pm and 8am incl Saturdays & Sundays.
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For your fully comprehensive induction (approximately 4 weeks), you will be working 8 hour DAYS. You will have a dedicated ‘buddy' to support you during your training, and when you're fully confident/competent, you'll move to your Out of Hours shifts and your buddy will join you initially, to support you in your new role.
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Upon completion of your training, you'll be working an 8 hour NIGHT shift between 8pm and 8am.
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You must be fluent in both written and spoken English, to be considered for this exciting opportunity!
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What will I be doing?
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1. Working your 8 hour shift been 8pm to 8am, you will be receiving calls from customers, some of which are likely to be emergency in nature – therefore, you'll need to be able to support with the situation professionally, calmly and confidently.
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