Job summary This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against targets in a range of service areas. This will involve ensuring the provision of a high quality support service to patients and clinical teams within the department. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel and administrative staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. This role is accountable to the Service Manager. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas. The post holder is expected to take a proactive approach to addressing targets and deadlines, addressing any issues impacting on service delivery, all whilst ensuring the smooth running of the service in a busy environment. You will be a dedicated, well organised and adaptable Individual, with a good attention to detail. Main duties of the job These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff Please note that on the day of the interview, candidates will be required to give a 5-10 minute presentation and complete a brief assessment. The topic of the presentation will be revealed once the applicants has confirmed the interview time. About us St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 6 Salary £42,939 to £50,697 a year pa pro rata inc. HCAS outer Contract Permanent Working pattern Full-time Reference number 343-6899442-FM-AG Job locations Epsom & St Helier Hospital Epsom Hospital Dorking Road Epsom Surrey KT18 7EG Job description Job responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. The recruiting team reserve the right to close this advertisement early once applications reach maximum limit. Job description Job responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. The recruiting team reserve the right to close this advertisement early once applications reach maximum limit. Person Specification Qualifications Essential Track record of significant continuous professional and management development Desirable Post graduate management qualification Skill Essential Influencing skills Highly motivated and ability to work independently Ability to respond to changing demands Excellent interpersonal, presentation and written communication skills Desirable Financial Management and analysis skills Data Managing Knowledge of hospital patient management systems Personal attributes Essential Proactively, takes own initiative Willing to take ownership, accountability and be driven by results/delivery Motivated, team player with collegial working style and willingness to share responsibility Flexible, responsible approach to work Shows empathy towards colleagues and their needs Promotes fairness, inclusivity and diversity Experience Essential Significant experience supervising a team Experience contributed to meeting operational objectives Experience of delivering admin & clerical services Evidence of introducing and supporting change process Evidence of influencing organisational culture Track record of supporting management of innovation and service improvements Desirable Have significantly contributed to meeting strategic objectives Experience of delivering services on multi-site basis Person Specification Qualifications Essential Track record of significant continuous professional and management development Desirable Post graduate management qualification Skill Essential Influencing skills Highly motivated and ability to work independently Ability to respond to changing demands Excellent interpersonal, presentation and written communication skills Desirable Financial Management and analysis skills Data Managing Knowledge of hospital patient management systems Personal attributes Essential Proactively, takes own initiative Willing to take ownership, accountability and be driven by results/delivery Motivated, team player with collegial working style and willingness to share responsibility Flexible, responsible approach to work Shows empathy towards colleagues and their needs Promotes fairness, inclusivity and diversity Experience Essential Significant experience supervising a team Experience contributed to meeting operational objectives Experience of delivering admin & clerical services Evidence of introducing and supporting change process Evidence of influencing organisational culture Track record of supporting management of innovation and service improvements Desirable Have significantly contributed to meeting strategic objectives Experience of delivering services on multi-site basis Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Epsom and St Helier University Hospitals NHS Trust Address Epsom & St Helier Hospital Epsom Hospital Dorking Road Epsom Surrey KT18 7EG Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)