We have a rare opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group. This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment. As a Technology Operations Engineer, you will: Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; Remediate systems & application issues in these environments; Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support; Accurately report incidents to management Principal Accountabilities: Learn and execute triage, escalation protocol and recovery procedures per application/business area Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner Learn specific application flows and general functionality by application Document timeline of events for incident reporting and post mortem Other qualities we are interested in: Basic proven Linux knowledge Experience with incident/issue management systems and process Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual Please note the shift pattern for this role is Tuesday - Saturday. There is no out of hours work expected. Hybrid work pattern. Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Mental Health Benefit Programme Group Pension Plan Income Protection Life Assurance Cycle To Work Gym Membership Family Leave Education Assistance - MBA/Advanced Degree/Bachelor Degree Ongoing Employee Development Training/Certification Hybrid Working CME Group : Where Futures are Made CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.