Major Job Functions To ensure the efficient management of the Servicing Department and the engineers to support new and existing servicing contracts, maintaining sales of Servicing Contracts and generating new business. To include: - The allocation of Servicing Engineers for servicing contracts Guidance and management of the Servicing Team. Managing and allocating the engineers’ daily workload to maximise output and revenue. Reviewing the resource requirements for future months based upon the sales forecast to make budget. Approval of holiday applications to minimise the disruption to the servicing team. Working within all the IT systems set up in Navision and Dynamics 365 to maintain consistency through the divisions. Customer visits on servicing issues or to increase sales revenue. Visits to customer sites to resolve servicing issues highlighted. Visits to customer sites to sell servicing contracts to new and existing customers. Customer visits to check on Servicing Engineers to make sure a quality service has been provided to the customer. Health and Safety Issues Responsibility for all Servicing Engineer reported health and safety issues at customer sites. Checking and reviewing of Servicing Engineers’ point of work risk assessments. Development of Servicing Engineers Responsibility for developing and coaching the Servicing Engineers to ensure that all engineers perform to a Mills CNC required level. Highlighting training needs for Servicing Engineers and implementing an action plan. General motivation and mentoring of the Servicing Engineers. Approval of Servicing Invoices and Revenue The approval of all customer invoices for work completed on site to verify the invoice details are correct and charged at the correct rate. Work with the Accounts department to consolidate the invoicing and revenue. Essential Skills, Experience & Education Must come from a Machine Tool background and understand the basic mechanics and electronics of machine tools. Must have knowledge of Fanuc, Heidenhain and Siemens controls Must have IT skills and be capable of setting up changes in line with the IT department guidelines. Must be willing to work extended hours, including weekends where necessary. The position requires constant travel and frequent overnight stays. Must have excellent communication skills. Must have experience of managing workflow criteria with multiple personnel on various sites. Sales experience (Strongly preferred) The applicant must be prepared to travel, as extensive travel to customer sites throughout the UK and Ireland will be required, in addition to regular attendance at the Leamington Spa offices.