Job Description
Delivery Manager \n\nAre you ready to make a real difference and drive change? Our client, a well-established pharmaceutical organisation dedicated to enhancing the health of millions, is on the lookout for a Senior Delivery Manager to join their dynamic Customer Experience team!\n\nHybrid working (8 days a month in Office) | Offices based in Canary Wharf | £18.11ph | 37 hours per week (Monday to Friday) | 3 months temporary\n\nDuties of the role:\n\nTo manage, lead and develop a multiskilled Customer Experience Centre (CEC), ensuring excellent standards of customer service are in place and maintained\nLead the delivery and operations of our core CEC services which includes but is not limited to:\nPrimary contact channels e.g. telephone and emails\nEnquiries related to Regulation e.g.
application status updates, expedition requests, appeals, complaints, general lifecycle and regulatory queries\nHelpline support services\nEnsure appropriate governance, processes and procedures are in place and documented for all Customer Experience Centre services\nEnsure robust training strategy in place across the team\nRepresenting Customer Experience Centre on cross-Agency groups, sharing information about service performance, developments and feedback\nBeing alert to campaigns or developments that may impact the team and/or increase demand \n\n An amazing benefits package includes:\n\nWeekly pay every Friday\nEasy timesheet accessibility with mobile support\nUp to 29 days annual leave\nPerks at work and discount schemes for all major retailers and over 150 high street stores\nAccess to free eye-care vouchers and discounts towards glasses for VDU purposes\nAccess to well-being platforms\nFREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service\nTemp of the Month awards\nDedicated consultant to support your job search and offer expert interview tips \n\nAdvertised by Office Angels London Bridge \n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website