Principal Duties and Responsibilities:
1. Responsible for carrying out pre-tenancy interviews and financial capability assessments to identify vulnerable customers who require support.
2. Provide a Physiologically Informed Environment for our customers
3. Responsible for completing needs assessment and risk assessments with our customers.
4. Ensure systems data (Orchard and In form) is accurate to ensure recording and reporting is robust.
5. Facilitating meetings for our customers and completing follow up actions including circulating minutes.
6. Ensure service charges are collected and documented on our data system (Orchard).
7. Ensure repairs are logged within our repairs system (service connect) and appointments are scheduled.
8. Advise and assist residents with tenancy/benefit related issues including assisting with benefit claims.
9. Ensuring residents are able to understand tenancy issues, their rights and responsibilities.
10. Reporting of Key performance Indicators to the specialist housing manager including weekly voids and arrears figures.
11. Collecting customers satisfaction feedback and reporting findings to the senior management team.
* Promoting independence with all customers.
* Ensure the scheme is clean and tidy and up to health and safety standards,
* Completing Health and Safety checks in line with Health and Safety requirements
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