Service Controller Summary: My client, a large Tool, Plant, and Powered Access hire company operating nationwide, is looking for a dedicated Service Controller to join their team. The Role of Service Controller Includes: Handling Enquiries: Responding to hire and service enquiries via telephone, email, and our online ordering system. Breakdown Management: Managing calls from customers and arranging for engineers to attend breakdowns promptly. Job Card Management: Updating job cards on the internal database and allocating jobs efficiently. Machine Availability: Checking the availability of machines and ensuring their status is always up-to-date in our systems. Coordination: Collaborating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites. Customer Service: Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries. Ideal Candidate forService Controller : Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries. Technical Skills: Proficiency with Microsoft Office Suite and general computer skills. Communication Skills: Strong verbal and written communication abilities. Additional Requirements: Organisational Skills: Ability to multitask and manage time effectively in a fast-paced environment. Problem-Solving: Strong problem-solving skills to address and resolve service issues efficiently. Team Player: Ability to work well within a team and support colleagues in achieving common goals. Benefits: Career Growth: Opportunities for professional development and career progression within a leading national company. Supportive Environment: A friendly and supportive team culture. Company pension Free parking Company bonus Sick pay Schedule: Day shift Monday to Friday No weekends Next Steps: If this Service Controller role interests you or if you are seeking advice on your next career move, please apply with an up-to-date CV and Karla will give you a call.