Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Description
Position Summary: The Assistant General manager is a senior property level executive and is responsible for the successful operation of the business with the primary goal of maximizing long-term value. Additionally, this position fosters a strong culture that embraces the Rivers fundamentals and sets the example for all operational team members.
Essential Job Functions:
* Responsible for the overall Administration of Gaming Operations, Food & Beverage, Environmental Services, Security, and Facilities.
* Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
* Grant credit within the approved limits.
* Responsible for assisting the General Manager in developing, leading and managing a high-performing Team.
* Ensure departments have accurate policies and procedures and that they are implemented properly.
* Assist the respective departments with budgets and monthly budget reviews.
* Responsible for assisting with the ongoing maintenance and expansion of the gaming customer base and the development of new revenue strategies.
* Assume the responsibilities of the General Manager in their absence.
* Lead roll-out new company initiatives.
* Conduct regular reviews and evaluations of departmental performance and hold leadership accountable to required tasks, deliverables and regulations.
* Work with department heads to take appropriate steps necessary to resolve any issues.
* Promote a positive image of the facility through public presentations, community events, internal and external business meetings, etc.
* Responsible for maximizing revenue generation in the management of all departments.
* Control labor and other operating costs to ensure they are directly in line with casino volumes levels.
* Mentors, consults, and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.
* Provide the General Manager with recommendations to increase revenues, decrease costs for enhanced customer service levels.
* Demonstrate guest service and positive Team Member relations.
* Responsible for effective communication across all levels of the property.
* Ensure the internal controls are followed and revised accordingly.
* Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
* Ability to interact with others while maintaining a courteous and positive demeanor.
Qualifications:
* 8+ Years of progressive executive experience in the casino industry.
* Ability to progress and be developed to a General Manager within 18-24-month minimum timeframe.
* Experience in strategic planning and execution.
* Knowledge of business contracting and negotiating.
* Experience with successfully navigating through change management.
* Ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community.
* Must have flexibility to work varying shifts and days of the week including holidays.
* Ability to motivate teams and simultaneously manage several projects.
* Ability to successfully fulfill the pre-employment process.
* Obtain and maintain all necessary licensing.
Working Conditions:
* Must occasionally lift up to 25 pounds.
* Frequently required to stoop, crouch or kneel.
* Must be able to work in an environment with loud noise, smoke and flashing lights.
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