IT Support Technician Apprenticeship
Salary: 17k
Location: North East Region
Company: Just IT
We have three ways to start your career in tech: Skills Bootcamps in IT, Data, and Software; apprenticeships with great companies; and a team of specialist tech recruiters for those who are job-ready. We are sure we can find the best route into a fantastic tech career for you.
About the role:
Please note that to get a guaranteed interview, you will need to join a 5-week government-funded training programme delivered by Just IT. This will be delivered remotely and will provide you with the necessary experience and skills required to start the role.
Main responsibilities:
* Provide a single point of contact to internal colleagues reporting IT related incidents.
* Diagnose and resolve technical issues at first level to minimise downtime to colleagues.
* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
* Excellent ability to troubleshoot and problem solve.
Skills required:
* Excellent communication skills.
* A desire to provide customers with excellent services.
* A desire to learn new skills.
* Ability to work in a great team.
* Ability to use problem-solving techniques.
Job Types: Full-time, Apprenticeship
Benefits:
* Company pension
Schedule:
* Monday to Friday
Application question(s):
* Have you gained any IT qualifications? (please specify if you answer yes)
* If you do not hold any IT qualifications, are you able to commit to 5 weeks of online training to gain a digital skills qualification before progressing to the recruitment stage?
* Are you available to start training on the 13th of January?
Work Location: In person
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