About the Company We are a growing waste management company providing responsible and sustainable waste solutions to commercial and industrial clients. Our mission is to deliver top-tier customer service while helping businesses manage waste in an environmentally conscious way. As part of our commitment to service excellence, we are seeking a Customer Service Advisor to join our friendly and professional team. Role Overview The Customer Service Advisor is the first point of contact for our customers, playing a crucial role in ensuring client satisfaction. You’ll handle inquiries, resolve issues, and provide support related to waste collection schedules, service agreements, billing, and more. Your ability to build rapport, problem-solve, and communicate clearly will directly impact the customer experience. Key Responsibilities Respond to customer queries via phone, email, and online platforms in a timely and professional manner Assist customers with service-related inquiries, including collection schedules, missed pickups, bin deliveries, and account updates Log and track customer interactions and issues using the company’s CRM system Liaise with internal departments (e.g., operations, sales, billing) to resolve customer concerns effectively Monitor service performance and follow up to ensure customer satisfaction Process service requests, changes, and cancellations accurately Provide product and service information, including recycling and sustainability initiatives Support the onboarding of new clients by explaining services and ensuring a smooth start Contribute to a positive team environment by sharing feedback and suggesting service improvements Requirements Previous experience in a customer service or call centre role (experience in waste management or logistics is a plus) Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Comfortable using CRM systems, email platforms, and Microsoft Office Ability to stay calm under pressure and handle difficult conversations with professionalism Team player with a proactive and positive attitude