B&Q Trade Point Customer Advisor Apprentice - Melton Mowbray
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily Roles and Responsibilities:
1. Understanding our traders:
* Identify the key difference between trade and retail customers and engage with them accordingly.
* Take ownership of my TradePoint members, understand their needs, and always do the best for them.
* Through conversation and ownership, understand their business needs.
* Deliver the four priorities daily (Service, Member, Tools, Set up).
1. Marketing Consent:
* Understand the benefits for my TradePoint members to give marketing consent.
* Explain the benefits and gain consent from my members confidently.
2. Recruitment:
* Understand the requirements for new members to join TradePoint and implement these during recruitment.
* Approach and discuss the TradePoint proposition with any new potential member confidently.
3. Set Up:
* Create a clear, tidy, and simple shopping journey for my members.
* Consistently operate to the current trading and POS plan.
4. Service:
* Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
* Engage in conversation whenever possible to drive stronger relationships and understand my member’s needs.
* Understand future and current jobs to recommend the best products and services to assist them.
Benefits:
- UK National hourly rate £12.21 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
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