Job summary Youll play a central role in deploying and configuring crucial business software across our organisation. This includes managing our third-line technical support for our applications and working with stakeholders across NHSBT to resolve issues. By helping us run more efficiently and effectively, your work will ultimately help us save and improve lives across the UK. You'll also take on key projects involving our applications, managing project deadlines while delivering complex technical solutions. As a lead technical authority for applications, you'll be a source of expertise for our business units, but you'll also deliver service changes which affect all our users. Alongside your main duties, you'll contribute to our long-term business strategy and find ways to evolve our application technology. Main duties of the job Knowledge and understanding of Citrix Thin Client technologies, Azure Cloud Services, Wintel and VMware Packaging, deployment, configuration and attesting of major business application software. Management, troubleshooting and ownership of third-line technical support for applications, working closely with internal stakeholders and suppliers to resolve incidents, determine the root causes and identify appropriate corrective and preventative action. Streamlining and improving existing application delivery methods and processes. Research, development and delivery of new application delivery methods. Management and delivery of projects directly impacting existing application services, engineering complex technical solutions whilst managing project deadlines. Creating and maintaining specialist documentation for highly complex application implementations. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Date posted 26 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time Reference number 005946 Job locations NHSBT 500 North Bristol Park Bristol BS34 7QH Job description Job responsibilities As an Application Support Engineer you will be part of an established team delivering critical business services that will help save lives. You will have the opportunity to work with various functions within the business and get involved with some exciting projects. Reporting directly to the Head of Application Deployment and Support, you will play a national role in contributing to the ICT strategic plan and help colleagues throughout the Operations function to develop specialist technical expertise. The most crucial aspect of your role will be ensuring the Core Applications are delivered safely and efficiently to allow the business to continue to provide a world class service dedicated to saving and improving the lives of others. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Job description Job responsibilities As an Application Support Engineer you will be part of an established team delivering critical business services that will help save lives. You will have the opportunity to work with various functions within the business and get involved with some exciting projects. Reporting directly to the Head of Application Deployment and Support, you will play a national role in contributing to the ICT strategic plan and help colleagues throughout the Operations function to develop specialist technical expertise. The most crucial aspect of your role will be ensuring the Core Applications are delivered safely and efficiently to allow the business to continue to provide a world class service dedicated to saving and improving the lives of others. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Person Specification Qualifications Essential Degree level or equivalent qualification in a relevant analytical or numerical discipline e.g. ITIL, Engineering, Computer Sciences, Economics or Business or equivalent experience Recognised qualification in application deployment and change control eg ITIL Practitioner Certificate or equivalent qualification / experience Demonstrates commitment to own continued professional development (CPD) Experience Essential In-depth Knowledge and experience of application delivery and support using Citrix or other thin client technology Good understanding of ITIL and ITSM processes, particularly change and release management Specialist knowledge of Windows Server 2003, 2008, 2012 and 2016. Specialist knowledge of virtualization technology e.g. V-Sphere, Hyper V, Oracle and OVM Person Specification Qualifications Essential Degree level or equivalent qualification in a relevant analytical or numerical discipline e.g. ITIL, Engineering, Computer Sciences, Economics or Business or equivalent experience Recognised qualification in application deployment and change control eg ITIL Practitioner Certificate or equivalent qualification / experience Demonstrates commitment to own continued professional development (CPD) Experience Essential In-depth Knowledge and experience of application delivery and support using Citrix or other thin client technology Good understanding of ITIL and ITSM processes, particularly change and release management Specialist knowledge of Windows Server 2003, 2008, 2012 and 2016. Specialist knowledge of virtualization technology e.g. V-Sphere, Hyper V, Oracle and OVM Employer details Employer name NHS Blood and Transplant Address NHSBT 500 North Bristol Park Bristol BS34 7QH Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)