PURPOSE OF ROLE The purpose of this role is to provide Fire and Security maintenance (PPM) to our clients, attend callouts, fault find and complete small work installations. DUTIES & RESPONSIBILITIES Attend site and carry out maintenance, breakdown, commissioning, fault finding and remedial works • Complete all paperwork comprehensively in line with BS5839 and company policies Able to draw cause & effect chart as a flow • Proactively feedback on site issues to the service admin team • Supporting Small Works and Project Managers to complete installation works on time • Being a team player – assisting your colleagues with heavy workloads to ensure the full team complete their work within the month • Ensuring all the services are completed on time and in the month due to customers SLA’s with zero backlog being carried into the next month • Weekly teams calls with your engineering supervisor to provide any relevant feedback from the field and to ensure good wellbeing • Ensuring while on-call, your phone is always switched on and you are available • Be commercially aware and feedback any potential business development information for follow up by the Small works/Sales team • Competently liaising with the client while on site always presenting yourself as an ambassador of Clarkson • Attending training courses and manufacturer courses to support your role ESSENTIAL SKILLS • FIA Units 1-3 (minimum) • knowledge of BS5839 • IT skills including MS Word, Excel and Outlook. • Previous fire alarm experience • Customer focused with a strong service ethos • Organisation skills DESIRED EXPERIENCE • Fire engineering knowledge • Fault finding knowledge PERSONAL ATTRIBUTES • Team player • You will always be expected to fully support the company’s vision and values • Attention to detail with a ‘right first time’ approach. • Problem solving approach • Positive helpful attitude • Organisational skills • Approachable